IT Infrastructure Manager
Deutsche Evanglische Oberschule
Total years of experience :16 years, 4 Months
Lead and mentor a skilled IT team, ensuring effective
collaboration and efficient resolution of technical
issues.
Evaluate and manage relationships with technology
vendors, negotiating contracts and ensuring service
level agreements are met.
Ensure IT systems adhere to relevant regulations and
standards, implementing necessary controls and
documentation.
Implement monitoring tools and generate regular
reports on IT infrastructure performance and security.
Implement and monitor robust security measures to
safeguard the organization's data and information
assets.
Oversee the design, implementation, and maintenance
of hardware, software, and networking systems.
Coordinates the workflow in the Infrastructure team
and assigns projects and priorities as needed.
Networking (LAN, WAN, Wireless, Sonicwall firewalls)
Enterprise Storage (EMC SAN Storage, SAN switches)
Servers and Operating Systems (VMware VSphere 6.0,
Vmware Vsphere 7.0, M.S Sever 2008, 2012, 2016, 2019
and 2022).
Develop and maintain a robust backup and recovery
strategy to protect critical data and applications.
Evaluate and recommend improvements to the backup
process, including disaster recovery procedures.
• Assist with planning and implementing systems and network integrations.
• Experience in managing global MS IT-Infra and Server environments.
• Exhibits strong task and project management skills required to ensure tasks and projects are completed in a successful and timely manner
• Exhibit ability to resolve problems effectively, efficiently and with minimal supervision required to ensure minimal disruptions and unplanned downtime of the network infrastructure
• Develops and monitors implementation plans to maximize network growth and functionality.
• Designs network performance reports detailing network status for management in an accurate and timely manner.
• Provides management with status reports throughout assigned projects detailing project status timelines
• Handling 5 Active directory domain servers, and 18 application servers (GEPICS, GSIP monitoring applications, EPO server, and RADIA patching server).
• Handling IT Network Infrastructure including Cisco 2900 Router, Cisco 3750x, Cisco 3750, Cisco 2950 Switches).
• Handling Microwave Links, and leased line monitoring.
• Performing Servers and Network health checks on every shift.
• Supports the production 24/7.
• Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements.
• Responsible for management, maintenance and architecture of storage, virtualized environment, AD, DHCP, DNS servers (2008 R2, 2012, 2012 R2), and network devices (including Cisco Call Manager, Fortigate 200D)
• Test all changes to networks, hardware, software, and hosted applications.
• Work with various vendors and service providers to ensure productive environment.
• Administering Backup procedures using Backup Exec 2014.
• Maintain the necessary project plans and documentation of all system builds and modifications.
• Responsible for managing the IT infrastructure in Egypt and Dubai sites.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Administering 2 PowerEdge servers, windows server 2008, Active directory and exchange server 2010.
• Implementing and troubleshooting DHCP server.
• Administering and maintain the network infrastructure.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Create, change, and delete user accounts per request.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Perform periodic performance reporting to support capacity planning.
• Maintain data center environmental and monitoring equipment.
• Upgrading the internet connectivity at Mars Incorporated site in 6th of October City from WI-Max to microwave.
• Upgrading 4 Microsoft servers from Windows server 2003 to windows server 2008.
• Handling the backup operations, working with HP Storage works Ultrium 920 SAS, and backup exec 11d, 2010, and 2012.
• Working on internet fail over solution using the load balance devices.
• installing and configuring computer hardware operating systems and applications.
•Co-implementing IT infrastructure (Microwave tower installation, Server room equipment installation such as Cisco core switches, Cisco 3900 series router, and Riverbed steelhead).
•Great experience with troubleshooting Infoworks, share cad and any other web-based application.
•Troubleshooting outlook and exchange 2003/ 2007/ 2010 issues.
•Implemented E-track access card system.
•Great experience with the security tokens.
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• providing support, including procedural documentation;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals (e.g., software developers);
• testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Undertake all IT equipment installations, configuration, and maintenance according to • Vendor's documentations, best business practices and company procedures.
• Ensure the environment for IT equipment is secured and maintained within manufacturers
• Specifications and in accordance with the outsourced company IT framework. Update IT assets records as appropriate.
• Provide 1st level user support for hardware and business software applications. Oversee and supervise 2nd level support provided by 3rd parties.
• Maintain a log for incidents and down-time. Escalate problems to the Network Administrator.
• Promote the End User Policy, Operate data backup and archiving systems
• Undertake regular computer health checks to ensure they are tuned and adequate for the tasks performed.
• Perform preventive maintenance process to all IT equipments.
• Design security and upgrading plan.
• Configure DNS & DHCP.
• Network troubleshooting.
• Design and install wireless network.
• Setup & Design all kind of LAN and WAN. Support this network after established. Configure Routing and remote access server.
• Monitoring Network to Improve Performance Based On existing Configuration and Setup. Monitor Backup Operations. Keeping Information of Whole System and Saving It.
• Adding, Deleting, Editing Users Accounts, Setting Policies and Authorizing
• Permissions for Appropriate Access Privileges.
• Design & Manage & Setup wired and wireless networks.
• Ms Win95, Windows ME, Windows2000 Pro and Server Family. IP Ethernet Network Design, Active Directory Service.
• Hardware Support to clients & Troubleshooting, Microsoft Desktop Applications, Back-ups. Assisting in planning, developing and to provide All level support.
• Assist With Various Hardware Building.
• Maintaining user accounts and Network Troubleshooting.
Graduated from Ain Shams University - "2007".