Director , Facility management
Al Arabia group
Total years of experience :24 years, 10 Months
Provide International Facility Management technical solutions for different companies .
Offer advice and expertise to organisations to help them improve their business performance in terms of operations, profitability, management, structure and strategy.
I mainly look after the whole scope of IFM for Amazon Head-offices in Egypt. Covering all the hard and soft services including EHS and security . Work as focal point of contact between JLL and Amazon in Egypt. Managing 4 sites with total HC of 1500 employees. Part of GREF team serving Amazon Egypt.
• Responsible for delivering complete international facility management solution with Hard & Soft Services. Across Egypt, Jordan and Lebanon countries covering overall 9 sites.
• Facilities management: manage Pfizer facilities in 9 sites.
• Project management: manage operational\technical projects.
• Real Estate: manage opening Pfizer new offices/ close old offices.
• Mobilization: manage moving\transferring staff.
• Transition: manage transition periods from Pfizer to CBRE
• Sourcing & vendor management: provide Pfizer with the right vendors
• Contracts: managing Pfizer contracts principle\agency based.
• RFP and tendering: Manage different type of FM services tendering.
• Suppliers’ management: manage Pfizer suppliers & service providers.
• Responsible for delivering complete international facility management solution with Hard & Soft Services. Across Egypt Country covering 6 sites.
• Providing High Quality Service and Customer Satisfaction
• Manages the accounts payable function of the parts and equipment
• Procurement process.
• Contract management;
• HVAC and MEP
• Server and control rooms critical power, cooling, cleaning
• Ensuring the building meets health and safety requirements
Toolbox and staff training
• Preparing budgets and tenders for contractors
• Project management, supervising, coordinating and verifying that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies
• Calculating and comparing costs for required goods or services to achieve maximum value for money
• Monitoring PPM and ensure all Work Orders are completed on time and within schedule.
• Responding appropriately to emergencies or urgent issues as they arise.
• Energy saving initiatives - LED lighting, lighting control, motion sensors, timers.
• Responding appropriately to emergencies or urgent issues as they arise.
• Manage and coordinate specialized services - sub-contractors..
• Manage Egypt HO daily in-house catering operations
• Overseeing security operations
• Manage front office operations (reception work, visitors, courier)
• Overseeing Egypt HO in-house Gym facility
• Ensure meeting customer expectations and standards.
Main responsibilities:
Security
Catering
Mail room
Reception
Company Fleet
Printing Center
General services
Storage & Archive
Facility Management
Major area:
Fleet / Transportation
General services
Facilities services
Security services
Reception activities
•Mange, lead, coach and develop the administration team.
•Monitoring drivers’ safety performance through Fleet management system
•Manage the overall maintenance activities for office building, expatriate houses and guest houses.
•Managing the guard force and liaise with the security consultancy company on risk assessment reports and security threat levels.
•Accountable for Company Assets integrity programs ( inventory Management & Asset tracking through Monitoring, reporting and analyzing office utilities )
•Manage Office furniture, utilities, equipments, stationary, buffet services, cleaning services and security services.
•Manage the company fleet to ensure smooth operations.
•Full Compliance with the company Safety& Security policies and procedures in all areas related to ensure company personnel& premises are safe, secure.
•Liaison with the key stakeholders in other departments to ensure the implementation of best work cycle tools.
•Manage contractors/service providers
•Manage Cairo office administration budget.
•Responsible for company electronic system malfunctions and fire fighting/security alarms (Access system/CCTV/fire alarm)
•Member of the Emergency response team (act as logistics section chief in crises management)
•Manage security and effectively represent company in Egypt Corporate Security Forum.
•Duty Manager Team member to act as the co coordinator/liaison officer in case of any emergencies and crises related to the company personnel/premises during one full week.
Major Responsibilities
•Compensation & Benefits
oIssuing and preparing the monthly Payroll calculations, Allowances, Overtime, Expatriates compensation, Special payments.
oAssisting in Compensation & Benefits related issues, Compares the benefits quotations offered by the suppliers and participates in the negotiation process.
oAssisting in the new positions job evaluations (or current if necessary) according to Hay methodology to be plotted in the company’s salary structure.
oContinuously seeking & updating all changes related to job title, job grade, salary changes, incentive and bonus changes...etc.
oIssues new hires’ contracts as well as handling resignation activities and end of service packages for resigning/ terminated employees.
•Personnel
oMaintaining personnel files in compliance with applicable legal requirements.
oHandles the employees’ registration process with Social Insurance & Labour Offices.
oPrepare eligible payments for Labour & Social Insurance Offices when due.
oEnsuring that employees’ vacation balances are updated in HR database.
oEnrol new employees in the life & medical insurance services and review invoices of the insurance company.
•Recruitment
oPreparing the necessary job descriptions in accordance with the updated Organization Chart in coordination with the concerned Department.
oReviewing resumes & applications to identify qualified candidates for vacant positions in coordination with the concerned department.
oConduct initial Interviews for junior & mid. level posts.
oPrepare employment offers according to the company’s salary structure.
oConducting the new hire orientation program for junior staff & up to senior staff.
•Training
oAssist in developing the TNA & implementing of the annual training plan.
oParticipates in meetings with different training providers to choose the most suitable provider for delivering tailored or in-house courses.
oMaintains an updated training records &training budget database.
•Performance appraisal
oRunning the company’s performance appraisal process including preparing and forwarding appraisal forms to supervisors/Managers for completion; recording and following up on return of completed forms.
oAnswering performance appraisal inquires, questions and makes the necessary clarification to ensure full awareness of the performance appraisal process.
oAnalysing the performance evaluation gathered data and participates in the calculation of the respective bonuses according to the company’s policy.
•Manage Office Administration / Fleet / Security / Safety / Reception
•Monitor JIB expenditures against budget / AFE
•Reconcile cash call against JIB expenditures.
•Record JOC monthly statement of activity
•Analysis / confirm JOC debtor balance
•Issue / record monthly sales invoices
•Deal with Internal / External auditors
•Issue monthly JIB, Cash calls.
•Analyse any variances found.
•Ensure compliance with SOX.
•Handle auditors requests.
Major sections :
•Accounts Receivable • Accounts Payable
•Cash Management • Financial reporting
•External/Internal auditors •Taxes
•General Ledger • Fixed Assets