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Amr Saleh, Customer  Operation  Research   Manager

Amr Saleh

Customer Operation Research Manager·Analysis

Egypt

Master's degree, ENGINEERING AUTOMOTIVE & TRACTORS MECHANICAL DEP

Work experience

Total years of experience: 9 years, 6 months

Customer Operation Research Manager

January 2017 - Present

Analysis

Cairo, Egypt

January 2017 - Present

o Manage Customer Service team activities.
o Monitor After Sales team performance.
o SAP implementation project management.
o Data management and insights analysis for all company sectors.

Company industry:
Laboratory & Quality Control
Job role:
Customer Service and Call Center

Education

HELWAN UNI

January 2006

January 2006

Master's degree, ENGINEERING AUTOMOTIVE & TRACTORS MECHANICAL DEP

Brooklyn business school, InProgress. •COPC REGISTERED COORDINATOR “CUSTOMER OPERATION PERFORMANCE CENTER” Ver 5.2, 2014 •DATA ANALYSIS TRACK, UDACITY , 2018.

HELWAN UNI

January 2006

January 2006

Bachelor's degree, ENGINEERING AUTOMOTIVE & TRACTORS MECHANICAL DEP

Egypt

Brooklyn business school, InProgress. •COPC REGISTERED COORDINATOR “CUSTOMER OPERATION PERFORMANCE CENTER” Ver 5.2, 2014 •DATA ANALYSIS TRACK, UDACITY , 2018.

Skills

Call Center Management

Expert

Call Center Development

Expert

COPC

Expert

Data Analysis

Expert

MBA

Expert

ADMINISTRACIóN DE BENEFICIOS

Beginner

CUSTOMER SERVICE

Beginner

DATA ANALYSIS

Beginner

DATA MANAGEMENT

Beginner

DECISION MAKING

Beginner

ENTRENAMIENTO

Beginner

FINANCE

Beginner

HUMAN RESOURCES

Beginner

ITIL

Beginner

LANGUAGES

Beginner

Data Analysis

Expert

MBA

Expert

Call Center Development

Expert

COPC

Expert

Call Center Management

Expert

Languages

Arabic

Expert

English

Expert

Recommendations

Sara Ghoneim

Apr 2013

Apr 2013

Medical Aesthetics Account SpecialistClient

I had the pleasure of working with Amr in 2010 where he was responsible for carrying out the development of a technological infrastructure that would mimic the role of SAP & Oracle in enterprise management. His consultative approach and expertise proved valuable as we reduced the costs associated with our software development and product launch. I highly recommend Amr to support all of your IT objectives. His excellent analytical and problem solving skills coupled with his superior leadership will make him a key player in supporting your operations' needs.

Muhammed Raafat

Apr 2013

Apr 2013

TeamleaderClient

I was more than lucky to receive many tasks which my department required from his, which was done by him, meeting and exceeding the expectations it was. As you'll find a rare perspective, reliability & commitment in delivering & meeting the task's/job's required from him. He also has excellent common sense in choosing alternative options. A one would highly recommend him to anyone who needs a very competent and fast job or consultancy.

Hobbies and interests

Data Analysis