Amr Hassan

Responsible for the entire credit portfolio of the company for the Middle East region.
-Running monthly age analysis and monitor the credit plan for all of our client.
-Check the delinquency level for each client and make sure that all of them are receiving the monthly statement and invoices on time and by the correct contact person there in order to receive our payment.
-Following up with the payment process with the client and support them with any missing documents till we get paid.
-Following with the bank to ensure that the payment has been received correctly and transferred to our system then to clear it against the monthly invoices.
-Attend the weekly meeting with the board for debtors review to control company DSO and collection target and update the management with financial situation for our main clients.
-Arrange a business trip to visit our main insolvent clients and negotiate with them to settle the unpaid statement and provide the support documents to get the full payment and close the account, .
-Block and unblock the accounts according to clients history and status.
-Arrange the plans with the assets team to visit the medium and small accounts in different counties in order to settle there old payment and get the old equipments back to our service centres. Arrange for small project with the office manager every 6 months to check and review our clients contacts in order to change the statement or invoices contact or to change there invoices delivery method.
-Update each and every call or meeting with the client on our system. Main system and program -working on are: SAP, Siebel, Portfolio plus and BW.

responsible for the hard buckets and black list customers, mainly dealing with the customers and bank defaulters that didn't pay their debts for more than three months by analyzing and auditing all related statements to convince and help them to cover their accounts and making settlements and clearance offers according to the rollers of banking and UAE law, , giving the best affordable and acceptable solutions for the customers suffering from drops in financing, getting the informations about the skip cases, non starters & non contactable customers to reduce the recovery cases and the flowing out accounts as mush as we can, working as a team to achieve the banks target for our bucket and cycle every month and exceeding the prohibited numbers, excellent knowledge about collection and recovery system (c-works, finical and delta) and excellent knowledge about settlement, insurance and reversal precedes, generally I'm part of the risk management department that have the main role in reducing the monthly flowing out account and total loss to magnify the revenues for the whole establishment

-Part of 4-member team supporting and managing over 50 accounts of high-net worth individuals whose combined assets
- Supported Senior Advisor on multiple aspects of account management, including answering client inquiries, examining portfolios, making recommendations, and acting as primary contact for numerous individuals
- Maintained client database, working closely with team to relationship-manage customers and maximize referrals and sales opportunities.

Search for the right customer who's meeting for the criteria of the bank
Selling to the customer the bank products
Fully understand about customer documentation
Prepare the daily sales report with the full information
Excellent knowledge about money laundry
Handling the customer issues
Follow up the customers to tell them the new offers and get references
Speak up with the managers about the customer issues
Participate in micro marketing plan to offering the bank product