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Amr Tarek, Technology Senior Sales Manager

Amr Tarek

Technology Senior Sales Manager·Randstad

Saudi Arabia

Master's degree, Technology Management

Work experience

Total years of experience: 11 years, 11 months

Technology Senior Sales Manager

September 2024 - Present

Randstad

Kuala Lumpur, Malaysia

September 2024 - Present

• Drive enterprise sales adoption of Cloud, SaaS, and other industry focus using AI-powered
workforce solutions, achieving 125% of quota in Q4 2024 through consultative selling and
strategic account management
• Team Leadership: Manage and mentor team of 5 sales representatives, achieving 120%
team quota quarterly and focus on employee satisfaction & retention rate
Competitive Advantage: Achieved 65% win rate against top competitors through superior
AI-driven solution positioning
• AI Sales Innovation: Implemented GPT-4 and Claude for proposal generation and RFP
responses, reducing preparation time by 60% while improving win rate by 35%
• Automation Excellence: Designed n8n workflows connecting Salesforce, email, and AI tools
to automate lead scoring, follow-ups, and opportunity tracking, increasing team productivity by
40%
• Client Retention: Maintained 94% client retention rate with 85% of clients expanding their AI
workforce solutions within 12 months
• Built AI-powered competitive intelligence system using LangChain and web scraping, providing
real-time insights for strategic positioning
• Successfully developed and submitted competitive RFPs, RFQs, and procurement responses
that secured multiple client contracts and project awards
• Pioneered use of AI chatbots for initial client engagement, qualifying leads 24/7 and
scheduling demos automatically
• Manage portfolio of enterprise accounts worth $10M+ annually, focusing on workforce
automation and AI-enhanced recruitment solutions
• Strategic Partnerships established to direct vendor relationships with to secure preferential
deals

Company industry:
Business Consultancy Services
Job role:
Information Technology

Technology Sales & Operations Team Lead

January 2020 - December 2025

Concentrix

Kuala Lumpur, Malaysia

January 2020 - December 2025

• Led a high-performing team of 31 sales and quality specialists, driving
adoption of Intuits SaaS accounting solutions across EMEA, MENA,
APAC, and GCC markets.
• Oversaw end-to-end B2B SaaS sales operations, compliance, and quality
audits, ensuring alignment with global standards and consistent
performance.
• Developed scalable SaaS sales workflows integrating AI-driven tools and
automation, streamlining pipeline management and improving team
efficiency.
• Leveraged Salesforce, Tableau, and Power BI to track performance
metrics, generate actionable insights, and deliver data-driven business
reviews for clients and stakeholders.
• Partnered with clients to optimize accounting operations and financial
systems, ensuring smooth onboarding and scalable software adoption.
• Designed process frameworks and selection matrices to standardize
technical channels, reduce manual effort, and improve operational efficiency.
• Collaborated with Support and QA teams, providing technical mentoring,
process documentation, and workflow automation.
• Mentored and coached team members on advanced SaaS solution selling,
technical product knowledge, and cross-regional sales strategies, driving
consistent quota overachievement.
• Implemented strategic sales tactics and market expansion initiatives that
ensured compliance, increased revenue, and enhanced customer satisfaction.
• Expanded enterprise SaaS adoption by building C-level relationships,
introducing best-practice adoption frameworks, and aligning offerings with
client digital transformation strategies.

Company industry:
Call Centers & Customer Care Outsourcing

Enterprise Account Manager

October 2018 - November 2019

Dezire Technologies

Kuala Lumpur, Malaysia

October 2018 - November 2019

• Managed key B2B enterprise clients across APAC, delivering Tech, Cloud,
SaaS, and Telco solutions.
• Acted as liaison between clients and technical teams, translating business
needs into end-to-end tech and workforce solutions.
• Oversaw solution deployment and client success, driving adoption,
retention, and revenue growth.
• Identified upsell and cross-sell opportunities, presenting innovative
workforce and Cloud/SaaS project solutions.
• Built relationships with decision-makers, monitored account performance,
and collaborated with technical teams to ensure seamless integration and
maximum client benefit.

Company industry:
IT Services
Job role:
Sales

B2B Sales Manager

January 2017 - January 2018

Empire Shakh Holdings

Kuala Lumpur, Malaysia

January 2017 - January 2018

• Managed full-cycle lead generation and client acquisition, driving new
business opportunities and upsell potential.
• Oversaw digital outreach campaigns and social media strategies to attract
qualified prospects and strengthen market presence.
• Developed operational workflows and selection frameworks to optimize
lead sourcing, qualification, and conversion.
• Translated technical concepts into actionable insights for clients, internal
teams, and non-technical stakeholders.
• Implemented process improvements, automation tools, and reporting
dashboards to enhance efficiency, track performance, and support business
growth.

Company industry:
Recruitment & Employee Placement Agency

Senior Technical Solutions Specialist

January 2016 - January 2017

Hexamatics Sdn Bhd

Kuala Lumpur, Malaysia

January 2016 - January 2017

• Managed technical operations and ATS/CRM systems across APAC,
ensuring workflow efficiency, automation, and data accuracy.
• Supported enterprise clients in Telecom and IT, translating system
capabilities into staffing and operational solutions.
• Oversaw staffing and workforce processes, including requisitions,
candidate sourcing, screening, interviews, offers, and onboarding.
• Drove process sales improvements, enhancing operational scalability and
client satisfaction.
• Provided technical support and training to clients and internal teams on
ATS/CRM functionalities, processes, and data reporting.
• Handled AKKenCloud database infrastructure, ensuring accurate tracking,
reporting, and system maintenance.

Company industry:
General Engineering Consultancy

Senior Technical Account Manager

August 2014 - August 2016

Empire Global Recruitment

Singapore, Singapore

August 2014 - August 2016

• Managed major accounts in Telecommunications and IT industries across Asia Pacific
• Delivered end-to-end recruitment solutions for mission-critical technical projects
• Achieved 95% client retention through exceptional service delivery and relationship
management
• Leveraged ATS platforms and HR systems to streamline recruitment operations
• Generated new business through consultative engagement, expanding portfolio by 40%
• Coordinated with regional teams to ensure consistent service delivery across markets

Company industry:
Business Consultancy Services
Job role:
Consulting

Business consultant

June 2013 - March 2014

iMoney

Kuala Lumpur, Malaysia

June 2013 - March 2014

• Supported business development initiatives for banking and financial services clients
• Conducted market research and competitive analysis for product positioning
• Assisted in digital marketing campaigns across Google and Facebook platforms
• Contributed to proposals and presentations for enterprise financial institutions
• Supported customer onboarding and training initiatives

Company industry:
Financial Services
Job role:
Finance and Investment

Education

University of Staffordshire

November 2017

November 2017

Master's degree, Technology Management

United Kingdom

University of Staffordshire (UK) & Asia Pacific University of Technology and Innovation (APU)

January 2017

January 2017

Master's degree, Applied Science And Technology

Malaysia

University of Staffordshire (UK) & Asia Pacific University of Technology and Innovation (APU)

November 2016

November 2016

Bachelor's degree, Marketing And Business

Malaysia

Skills

SaaS
Expert
SaaS
Expert
Artificial Intelligence
Expert
Artificial Intelligence
Expert
Business Development
Expert
Business Development
Expert
Web Development
Expert
Web Development
Expert
Recruitment
Expert
Recruitment
Expert
Sales
Expert
Sales
Expert
Technology
Expert
Technology
Expert
Cloud
Expert
Cloud
Expert
Saas
Expert
Saas
Expert
Salesforce
Expert
Salesforce
Expert
Artificial Intelligence
Expert
Artificial Intelligence
Expert
n8n
Expert
n8n
Expert
make.com
Expert
make.com
Expert
Large Language Model
Expert
Large Language Model
Expert
AI Automation
Expert
AI Automation
Expert
BUSINESS TO BUSINESS
Expert
BUSINESS TO BUSINESS
Expert
BUSINESS NEGOTIATION
Expert
BUSINESS NEGOTIATION
Expert
CLOUD COMPUTING
Expert
CLOUD COMPUTING
Expert
CUSTOMER ACQUISITION MANAGEMENT
Expert
CUSTOMER ACQUISITION MANAGEMENT
Expert
DATA PIPELINE MANAGEMENT
Expert
DATA PIPELINE MANAGEMENT
Expert
LEAD GENERATION
Expert
LEAD GENERATION
Expert
SALES OPERATIONS
Expert
SALES OPERATIONS
Expert
SOFTWARE AS A SERVICE SAAS
Expert
SOFTWARE AS A SERVICE SAAS
Expert

Languages

Arabic
Native Speaker
English
Native Speaker

Hobbies

  • Gymnastics
    Mixed Martial Arts, Swimming, Lifting Weights