Business Development Manager
ExaServe
Total years of experience :19 years, 1 Months
Engage in successful networking activities, identifying and targeting prospective business deals and building a pipeline
of potential opportunities. Collaborate with teammates and stakeholders to develop proposals and assemble resources
to effectively address client needs, objectives, and concerns. Develop and negotiate contracts, aligning requirements
with business objectives to effectively close deals. Assemble a diverse portfolio of new and existing clients, increasing
retention and optimizing future business. Incorporate pricing strategies to increase sale of products and services.
Coordinate with technical staff and appropriate colleagues to meet client operational needs. Attend industry events,
including association conferences to provide feedback and identify market and creative trends. Facilitate monthly
progress reporting, sales forecasting, and data analysis, reporting to senior leadership as necessary.
Key Accomplishments:
• Enabled dozens of government entities and ministries, including the
Coordinated with clients to provide business, technical, and product knowledge utilized to support post-sales activities
to ensure satisfaction. Collaborated with technical teams to successfully integrate customer internal applications and
systems with Xceed Platforms. Addressed product-related questions and educate clients on existing and new products
and services can enhance their business growth. Monitored accounts, ensuring optimum usage of Xceed's products and
services. Acted quickly to resolve client escalations in accordance to the established SLA. Interfaced with Account Sales
Development teams to build relationships with decision makers, business contacts, and influencers, expanding service
reach to clients. Oversaw completion of quarterly business reviews and necessary product and service training.
Key Accomplishments:
• Retained a key client - TE Data, the main telecom operator in Egypt, providing a retention plan that was successfully
executed and led to client expanding his business stake with Xceed by nearly double, earning a written thank you
letter from the company CEO in recognition of this effort.
• Reduced operational costs by an average of 10%, while increasing customer satisfaction levels through exceptional
business model and anticipating potential issues and developing proactive solutions to streamline efficiency.
Amr Tawfik Ali
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• Consistently provided outstanding customer service, achieving numerous clients that expanded their business with
the company year after year.
Directed a team of 14 IT Support Engineers and three seniors, achieving exemplary results. Monitored and evaluated
team performance, streamlining operations and executing IT projects within established time frame. Created bi-annual
team objectives and KPIs. Solicited customer feedback regarding quality of service provided by the IT Support Team,
identifying adequate controls for areas that were not scored well. Created risk assessments and back out plans for the
event of new account launches or current account reallocation. Established annual plans and budget parameters for IT
Support Team operations. Created and delivered routine reports to IT Support Manager, highlighting successful results,
as well as areas of improvement.
Key Accomplishments:
• Established two tiers of support for customers, assigning the top four performers to tier 2, assigning lower level
tickets to the remaining staff on tier 1, resulting in exceeding expectations and reaching an SLA level of 100%.
• Served as business continuity coordinator, playing a major role in the transition of technical teams to hot sites
during global internet outage in Egypt in 2009, achieving established Recovery Time Objective without any violations
or missing services.