Amr Ahmed

Recruited to establish enterprise-wide information-security system; oversee companywide efforts to identify and evaluate all critical systems.
• Design and implement security processes and procedures and perform cost benefit analysis on all recommended strategies
• Planning, analyzing, and implementing solutions in support of business objectives.
• Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.
• Providing comprehensive secure network design, systems analysis, and full lifecycle project management.
• Spearheaded creation of new information-security policy, Risk Assessment, Vulnerability, Penetration Testing, and Security Engineering services.
• Supervise daily activities of Computer Security Assistant and Internet Administrator.
• Outstanding project and program leader; able to coordinate and direct all phases of project-based efforts while managing, motivating, and guiding teams.

Recruited by Misr Al Mahrousa Managment to provide project management for new systems implementation Project, Achievement Highlights:
• Drafted action plans and led meetings with department executives to review project status and proposed changes.
• Defined project deliverables and monitored status of tasks.
• Delivered status reports to stakeholders for budgeting and planning purposes.
• Collaborated with cross-functional teams to draft project schedules and plans.
• Monitored costs, timescales and resources used to achieve full implementation process.

• Prospecting for target clients for an increased business growth.
• Analyses and plans innovative strategies for selling.
• Endeavoring to build healthy bonds with new clients.
• Determination sales targets and ensures they are successfully achieved by the sales personnel.
• Identifies new opportunities for sales campaigns that can lead to increased sales.
• Discusses and consults with other partners on latest business trends with a view to introduce innovative products or services in future.
• Leading outsourcing technical team
• Acting as consultancy service (as information technology outsourcing).

Joined start-up team to manage IT department., Charged with establishing all systems, tools and processes to support the business., Led staff to work closely with investors and management. Contributions include:
• Hired and managed high performance team of 4 engineers and 35 Customer support agent.
• Implemented elegant and easy-to-use network monitoring system to provide detailed reports and allow for proactive monitoring.
• Developed user-friendly system that allow customers with limited Computer knowledge to use it.
• Managed technical and customer support teams (EGYPT and UAE).
• Built a reasonable support strategy that defines what the organization will do to provide such support.
• Identifies tracks, manages, and solves technology support issues.
• Dramatically increased quality in customer support, reducing customer calls by 30% thru establishing formal QC processes upon calls.

Joined start-up technical team member in IT department and ends with Managing IT department Achieved many goals in deferent level within the Group
• Established both the LAN and the WAN radiant system
• Managed LAN security and monitors network performance
• Manages the deployment of appropriate security patches, hot fixes, and software updates.
• Built web-based easy-to-use supporting system for customers and internal users.
• Performs network backup according to a regular schedule
• Keeps up-to-date documentation of applications, systems, and network equipment
• Managed technology resources to address the needs of the company’s business operations need within the constraints of available resources and capital and meet customer satisfaction.
• Built a reasonable support strategy that defines what the organization will do to provide such support.
• Manages the support operation to provide tangible value to the business operations of the company.
• Identifies tracks, manages, and resolves technology support issues.
• Identifies, manages and mitigates business risk within the manager’s area of responsibility.
• Reconciles conflicts within and between staff regarding resources and standards.
• Supporting Marketing and technical operations for deferent companies in the group.