Total Years of Experience: 11 Years, 3 Months
August 2017
To Present
Customer Service Representative
at Cupola Teleservices
Location :
United Arab Emirates - Dubai
Customer Service Representative ENOC/EPPCO
Cupola Tele-services Company, Dubai (United Arab Emirates).
▪ Handling customer management and respond to customer enquiries.
▪ Responding to enquiries and transferring calls on the operator.
▪ Accomplishing emergencies reports and setting notification plans.
▪ Handling CRM, Emails writings & outbound calls.
Cupola Tele-services Company, Dubai (United Arab Emirates).
▪ Handling customer management and respond to customer enquiries.
▪ Responding to enquiries and transferring calls on the operator.
▪ Accomplishing emergencies reports and setting notification plans.
▪ Handling CRM, Emails writings & outbound calls.
March 2015
To June 2017
Customer Services & Invigilation
at British Council
Location :
Sudan - Khartoum
- Handling customer management and respond to customer’s inquiries face to face.
- Responding to enquirers and transferring calls on the operator.
- Handing results to exams candidates.
- Supervise, register & invigilate exams run by the British Council on behalf of UK boards.
- Responding to enquirers and transferring calls on the operator.
- Handing results to exams candidates.
- Supervise, register & invigilate exams run by the British Council on behalf of UK boards.
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