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Ana Clarisse  Amaro, COSTUMER SERVICE REPRESENTATIVE

Ana Clarisse Amaro

COSTUMER SERVICE REPRESENTATIVE ·SITEL

Philippines

Bachelor's degree, BS INDUSTRIAL PSYCHOLOGY

Work experience

Total years of experience: 10 years, 7 months

COSTUMER SERVICE REPRESENTATIVE

August 2017 - Present

SITEL

Philippines

August 2017 - Present

AEON (HEALTHCARE) ACCOUNT

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

TALEO HUB II

January 2016 - January 2017

PROCTER AND GAMBLE (MANPOWER)

Philippines

January 2016 - January 2017

4 Markets ( Indonesia, Malaysia, Thailand & Vietnam )
Role Recruitment/Staffing
Pre-Screening Task: Send reminder to complete online assessment Reasoning
Screen/SDA Task: Send Invitation for Global Reasoning Test Monitor tract and input the confirmation for GRT from Eventbrite. Encode GRT scores on Taleo and send results to candidates. Close applications of those who failed GRT Update status of reapp candidates in Taleo.
Interviews Task: Re-match candidates to their appropriate requisition if re-routed to other function. Send report of all candidates ready for interview. Update results of interviews in Taleo.
Post-Offer Task: Update Taleo to Offered/Accepted upon notification of Talent Supply Update Taleo to hired upon notification of Talent Supply
Reporting Task: Provide weekly candidate pipeline report Provide success rate report.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Human Resources and Recruitment

HR Officer

April 2015 - November 2015

ARM-G INTERNATIONAL LOGISTICS INC.

Philippines

April 2015 - November 2015

RECRUITMENT & SELECTION - Provide and Monitor Manpower request - Select and schedule exam & interview - Administer exam and initial interview - Give & facilitate pre-employment requirement - Secure 201 files - Orient new employees - Monitor new employees until regularization
TRAINING & DEVELOPMENT - Perform training need analysis - Prepare training tools & necessary forms - Evaluate training & trainer - Facilitate in house training
EMPLOYEE RELATIONS - Facilitate incident reports - Issue memoranda - Monitor responses in memo
EMPLOYEE RELATIONS AT BRANCHES - Facilitate incident reports - Issue memoranda - Monitor responses in memo - RFP for mobile plans, credit card & assoc dues

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Human Resources and Recruitment

Education

Eulogio Amang Rodriguez Institute of Science and Technology

March 2015

March 2015

Bachelor's degree, BS INDUSTRIAL PSYCHOLOGY

Philippines

Industrial-organizational psychologists use psychological principles and research methods to solve problems in the workplace and improve the quality of life. They study workplace productivity and management and employee working styles. They get a feel for the morale and personality of a company or organization.

Skills

Talent Relations
Expert
Talent Relations
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Employee Services
Expert
Employee Services
Expert
Training
Expert
Training
Expert
Recruitment
Expert
Recruitment
Expert
• Oriented in Microsoft Office application such as Microsoft Word, Microsoft PowerPoint and Microsof
Expert
• Oriented in Microsoft Office application such as Microsoft Word, Microsoft PowerPoint and Microsof
Expert
Good communication skills
Expert
Good communication skills
Expert
Talent Relations
Expert
Talent Relations
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Employee Services
Expert
Employee Services
Expert
Training
Expert
Training
Expert
Recruitment
Expert
Recruitment
Expert

Languages

English

Expert

Training and Certifications

Training
Employee Data Privacy Training
PROCTER AND GAMBLE
Feb 2016

Hobbies and interests

Traveling

GOING IN DIFFERENT PLACES