Administrative Supervisor and Masterkey System Admin
Better Homes LLC
Total years of experience :20 years, 8 Months
Administrative Supervisor
•Maintain an up to date record of daily transactions done by the consultants within the department.
•Maintain consultants' revenue report daily, monthly, quarterly and yearly.
•Manage and maintain the KPI reports for managers and consultants.
•Prepared and implemented administrative process and procedures to support the Residential Department in achieving the overall Sales and Leasing strategy.
•Oversee the administration of all Residential offices and recommend processes for efficient admin operations.
•Ensured the Admin support services team provides accurate and prompt support to the Sales and Leasing department to facilitate the efficient operating of the Residential Department.
•Generate effective reports and establish reporting formats for daily, weekly or monthly reports of key statistics and information for the Division Heads.
•Ensuring, as far as possible, that complaints and concerns that are received are attended to speedily and satisfactorily.
•Monitor the attendance records of all staff within the Residential Department.
Masterkey System Admin
•Manage Masterkey system and provide timely support related to the system.
•Manage the list of system parameters, set up a new user account and ensure that relevant access is provided.
•Understand the Better Homes hierarchy, manage it for users in different teams and manage agents' area of specialization for CRM rotation.
•Being the custodian of critical business information, ensure utmost confidentiality is maintained at all times along with data protection.
•Ensure adequate documentation and records are maintained while processing any Masterkey account request.
•Maintain an accurate and up to date filing system; ensure that all relevant documentations are filed correctly.
•Manage and prioritize all Masterkey requests, concerns and complaints in a short turnaround time as well as in a satisfactory, cost efficient and professional manner.
Client Liaison Administrator
•Managed the reception area, including greeting clients and responding to telephone and inquiries. Maintained the area in a neat and organized manner.
•Responsible for receiving, distributing and answering all correspondences, faxes, and emails in the division/branch.
•Dealt with general inquiries and/or referred clients to the appropriate consultant or division.
•Demonstrated proficiency in telephone and reception in a busy environment. Calmed upset clients, helped solved the problem and rebuilt client trust to prevent the loss of the client trust to the company. Any complaints and concerns that may be received should be attended to speedily and satisfactory and immediate manager informed on any significant issue(s).
•Registered client details using Masterkey system.
•Registered and monitored keys for properties for lease and sale that are kept in the branch.
•Efficiently managed and operated all the office equipment such as fax machine, photocopier, printers, desktops, etc in the branch.
•Coordinated the delivery and pick up of business related documents through appropriate courier companies on behalf of Better Homes staff. Maintained an accurate record of these transactions and reconciled them with the monthly statement of accounts, as provided and/or requested by the Finance Division.
•Ensured smooth and efficient running of the branch by carrying out the day to day administration duties in the branch & supporting the various consultant.
•Maintained an accurate and up to date filing system; ensuring that all relevant documentations are filed correctly.
•Received payments, documents and prepared paperwork for clients when the consultant is not in the office and communicate with them professionally.
•Assisted the Cinema Manager with all the reports that are required by the company: Daily, Weekly or on a monthly basis. Including card transaction, promotions and gift vouchers, suggestions or complaint from the customers and computer-generated reports.
•Managed the Cinema Operations in absence of the Cinema Manager and make sure that the Manager is provided will all details that are happening in the Cinema when he is not around.
•Maintained and prepared Petty Cash Replenishment to be reimbursed to Cinema Accountant together with Cash Float Certificate, Receipts, Summary of All Receipt and Cash log.
•Prepared Salary Sheet of the Staff and supporting document for payroll.
•Arranged the necessary HR form needed; maintained a record of all incoming and outgoing staff.
•Monitored the expiration of Occupational Card, Company License, Visa and Labor Card and Tenancy contract. Maintained an updated record of their stay with the company like time cards and muster roll.
•Prepared all the essential papers needed by the Manager such as memorandum, maintenance report, and movie list for the week that is being sent by the head office and more. And make it sure that every document is well organized for future reference.
•Making sure that the movies that to be shown is properly edited in the computer and all staff are being given the full awareness if there are any changes in the program.
•Supervised operation in Ticketing Department. Proper handling of telephone calls is closely monitored.
•Assured that a customer has sufficient knowledge regarding the Cinema Policy that we have and give them the full awareness with every detail especially when handling customer complaints.
•Handled customer complaints and concerns politely and in the most professional way.
•Monitored transaction in F&B and assured that reports and invoices are sent to head office on a weekly basis.
•Assisted in troubleshooting reports and office equipment.
•Maintained records of all promotions and special shows for the Cinema.
•Maintained inventory of stocks and assured that all records are updated and accurate. Monitored the expiry of food items in the concession area and stock room.