analyn fernandez, Receptionist

analyn fernandez

Receptionist

MIDDLE EAST ALLIANCE LEGAL CONSULTANCY

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, BACHELOR OF SCIENCE IN EDUCATION
Experience
15 years, 1 Months

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Work Experience

Total years of experience :15 years, 1 Months

Receptionist at MIDDLE EAST ALLIANCE LEGAL CONSULTANCY
  • United Arab Emirates - Abu Dhabi
  • My current job since January 2016

HANDLING INCOMING CALLS, TRANSFERRING DIRECTLY TO THE SPECIFIC PERSON. KEEPING THE RECEPTION AREA TIDY. PHOTOCOPYING AND SCANNING OF DOCUMENTS. GREETING CHEERFULLY THE CLIENTS COMING FOR A MEETING AND ASSISTING THEM TO THE CONFERENCE ROOM. ANSWERING INQUIRY CALLS PROMPTLY AND POLITELY. TAKING DOWN THE NAMES AND DETAILS OF CLIENTS AND GIVING THEM TO THE CONCERNED ASSOCIATE. SENDING EMAILS TO A RECIPIENT OR NUMBERED EMAILS THROUGH GOOGLE DRIVE.

CUSTOMER SERVICE REPRESENTATIVE at BANK OF THE PHILIPPINE ISLANDS
  • Philippines
  • December 2008 to September 2015

ASSIST AND ACT IMMEDIATELY ON CLIENT'S INQUIRIES, NEEDS AND COMPLAINTS.ALSO HANDLE CASH AND CHECK DEPOSITS, PROCESSED FOREIGN EXCHANGE, BILLS PURCHASE AND INWARD AND OUTWARD REMITTANCES.INCLUDED IN MY JOB IS COMPILING CLIENT'S FILES AND DOCUMENTS.I ALSO HANDLE TELEPHONIC INQUIRIES.ALSO ASSIST IN ACCOUNT OPENING AND OBSERVED KNOW YOUR CLIENT PROTOCOL.THE MOST IMPORTANT ROLE IN MY JOB WAS TO PROVIDE THE EXCELLENT BANK SERVICES TO OUR CLIENTS, AND CROSS SELL THE PRODUCTS OF THE BANK. I ALSO DID CALL LIST OF CLIENTS TO OFFER THEM ABOUT THE NEW PRODUCTS AND SERVICES AND INVITED THEM FOR AN APPOINTMENT TO VISIT THE BANK.

Education

Bachelor's degree, BACHELOR OF SCIENCE IN EDUCATION
  • at TIWI COMMUNITY COLLEGE
  • April 2008

I GRADUATED WITH AN ACADEMIC AWARD. I WAS ALSO A CONSISTENT HONOR STUDENT. I GET THE HIGHEST GRADE AS PRACTICE TEACHING STUDENT. I PASSED THE LICENCE EXAMINATION FOR TEACHERS.

Specialties & Skills

Foreign Exchange Management
Remittances
Cashiering
Customer Service
microsoft office
cashiering
account opening
foreign exchange handling
remittances/ wire transfer
customer service
Telephone handling

Languages

English
Intermediate
Filipino
Expert
Arabic
Beginner

Memberships

royale business club
  • independent distributor
  • May 2015

Training and Certifications

unit investment trust fund (Certificate)
Date Attended:
August 2015
Valid Until:
September 2015
teller certification program (Certificate)
Date Attended:
December 2008
Valid Until:
September 2015
UCAS TRAINING (Training)
Training Institute:
UCAS TRAINING/ BPI
Date Attended:
July 2014
low counter certification (Certificate)
Date Attended:
August 2015
Valid Until:
September 2015

Hobbies

  • interest in interacting with other people
    i am also an independent distributor of royale business. i am selling health and beauty products as an additional income. that way my selling skill is being developed.