analyn fernandez, Receptionist

analyn fernandez

Receptionist

MIDDLE EAST ALLIANCE LEGAL CONSULTANCY

Lieu
Émirats Arabes Unis - Abu Dhabi
Éducation
Baccalauréat, BACHELOR OF SCIENCE IN EDUCATION
Expérience
15 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 2 Mois

Receptionist à MIDDLE EAST ALLIANCE LEGAL CONSULTANCY
  • Émirats Arabes Unis - Abu Dhabi
  • Je travaille ici depuis janvier 2016

HANDLING INCOMING CALLS, TRANSFERRING DIRECTLY TO THE SPECIFIC PERSON. KEEPING THE RECEPTION AREA TIDY. PHOTOCOPYING AND SCANNING OF DOCUMENTS. GREETING CHEERFULLY THE CLIENTS COMING FOR A MEETING AND ASSISTING THEM TO THE CONFERENCE ROOM. ANSWERING INQUIRY CALLS PROMPTLY AND POLITELY. TAKING DOWN THE NAMES AND DETAILS OF CLIENTS AND GIVING THEM TO THE CONCERNED ASSOCIATE. SENDING EMAILS TO A RECIPIENT OR NUMBERED EMAILS THROUGH GOOGLE DRIVE.

CUSTOMER SERVICE REPRESENTATIVE à BANK OF THE PHILIPPINE ISLANDS
  • Philippines
  • décembre 2008 à septembre 2015

ASSIST AND ACT IMMEDIATELY ON CLIENT'S INQUIRIES, NEEDS AND COMPLAINTS.ALSO HANDLE CASH AND CHECK DEPOSITS, PROCESSED FOREIGN EXCHANGE, BILLS PURCHASE AND INWARD AND OUTWARD REMITTANCES.INCLUDED IN MY JOB IS COMPILING CLIENT'S FILES AND DOCUMENTS.I ALSO HANDLE TELEPHONIC INQUIRIES.ALSO ASSIST IN ACCOUNT OPENING AND OBSERVED KNOW YOUR CLIENT PROTOCOL.THE MOST IMPORTANT ROLE IN MY JOB WAS TO PROVIDE THE EXCELLENT BANK SERVICES TO OUR CLIENTS, AND CROSS SELL THE PRODUCTS OF THE BANK. I ALSO DID CALL LIST OF CLIENTS TO OFFER THEM ABOUT THE NEW PRODUCTS AND SERVICES AND INVITED THEM FOR AN APPOINTMENT TO VISIT THE BANK.

Éducation

Baccalauréat, BACHELOR OF SCIENCE IN EDUCATION
  • à TIWI COMMUNITY COLLEGE
  • avril 2008

I GRADUATED WITH AN ACADEMIC AWARD. I WAS ALSO A CONSISTENT HONOR STUDENT. I GET THE HIGHEST GRADE AS PRACTICE TEACHING STUDENT. I PASSED THE LICENCE EXAMINATION FOR TEACHERS.

Specialties & Skills

Foreign Exchange Management
Remittances
Cashiering
Customer Service
microsoft office
cashiering
account opening
foreign exchange handling
remittances/ wire transfer
customer service
Telephone handling

Langues

Anglais
Moyen
Filipino
Expert
Arabe
Débutant

Adhésions

royale business club
  • independent distributor
  • May 2015

Formation et Diplômes

unit investment trust fund (Certificat)
Date de la formation:
August 2015
Valide jusqu'à:
September 2015
teller certification program (Certificat)
Date de la formation:
December 2008
Valide jusqu'à:
September 2015
UCAS TRAINING (Formation)
Institut de formation:
UCAS TRAINING/ BPI
Date de la formation:
July 2014
low counter certification (Certificat)
Date de la formation:
August 2015
Valide jusqu'à:
September 2015

Loisirs

  • interest in interacting with other people
    i am also an independent distributor of royale business. i am selling health and beauty products as an additional income. that way my selling skill is being developed.