Sales Team Leader
homes4life
Total years of experience :3 years, 6 Months
Responsibilities:
• Deliver the best customer Service by attending & resolving queries
• Arrange property Viewings for Agents
• Identify potential buyer leads over the phone and arrange meetings
• Supporting the Sales team by getting them leads by approaching the clients & obtaining and updating list of clients contact details
• Cold calling to client database
• Build sustainable relationships and engage customers by taking extra miles
• Manage & convince clients over the phone
• Follow active with clients until concluding the sale
• Cross Sell & Upsell Property Management, Holiday Homes
• Keeping a track of Real Estate upcoming Off plan projects
Responsibilities:
• Coordination with Clients & Update customer information as necessary and provide documentation to support taken for customer enquiry resolution & achieve monthly target
• Explaining the clients on different programs and their requirements
• Suggesting the clients on different programs as per the profile
• Makes Sales Appointments with clients & also generate new business leads from them
• Give consultation to clients on the process of immigration to several countries for PR, Visit visa & arranging meeting with clients across the globe
• Worked on different portals such as CRM by Officio and ERP by Odoo
• Advising clients with regards to the eligibility criteria according to their profile & meeting the target lines
• Generating leads & converting them to opportunities & solving queries of sales clients, making contracts & collecting payment from clients
Responsibilities:
• Extensive experience in solving all client complains aspects of maintenance services, cleaning & Security Operations management
• Maintain & organize databases of customer information to ensure personalized service
• Coordinating with supervisors, clients, follow up with them, reverting client complains over mails
• Ensuring high quality customer service to clients on daily basis
• Solving queries related to quotations & invoices for payments by the clients
• Completing tasks with specific timeframe and ensuring customer satisfaction & enter details in internal dashboards
• Track record & review employee interaction with customers & repairing reports as per the requests by the clients
• Data Entry, Conflict Resolution & maintaining relationship with clients
• Recommend effective solutions to the clients
Organization : Axis Bank, New Delhi Period : 22nd May 2012 to 30th June 2012 Project Details : Retail investment over banking customers