(Senior Officer (Remedial credit
The National Bank
Total years of experience :6 years, 0 Months
1- Review rates of acceptance of collateral based on non-performing facilities.
Reviewing documents and contracts related to the customer’s file, and ensuring their
legal and technical integrity, and completing them.
2- Corresponding with the relevant departments to amend the customer’s situation to one
of the classifications of defaulted clients according to his condition and making sure
to amend the situation on the banking system.
3- Stop all electronic services for the troubled customer and stop his credit card
Determine the causes of customer default. The liquidation of any cash collateral
guaranteeing bad debts and in the client’s account and the guarantors Display checks
for collection.
4- Keep track of assigned accounts to identify outstanding debts Plan course of action to
recover outstanding payments Locate and contact debtors to inquire of their payment
status Negotiate payoff deadlines or payment plans Handle questions or complaints
Investigate and resolve discrepancies.
5- Create trust relationships with debtors when possible to avoid future issues Update
account status and database regularly Alert superiors of debtors unwilling or unable to
pay when necessary Comply with requirements when legal action is unavoidable,
follow up the TNB provision.
1- Provided technical support to customers through meps system of (credit cards) and ATM cards through payway system and banks system and banks 360 system.
2- Responded to customers by telephone and answering their inquiries regarding their financial status and my powers.
3- Built a personal tracker of targets that was used by my teammates in the Branches.
achievements: assisted the team to help each other realizing targets Contacted over 500 Word and Word Elite customers to use
banking services, which led to exceeding the monthly target by 30-50%.
1- Managed the implementation of all aspects of the risk function, including implementation of processes, tools and systems to identify, assess, measure, manage, monitor and report risks.
2- Assisted in the development of and manage processes to identify and evaluate business areas' risks and risk and control self-assessments.
3- Assisted in the development of the risk system used in Palestine Ijara Company.
4- Monitored major and critical risk issues.