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Andleeb Rabbani, Manager

Andleeb Rabbani

Manager·TELESYS

Pakistan

Bachelor's degree, Applied Psychology

Work experience

Total years of experience: 2 years, 8 months

Manager

March 2025 - Present

TELESYS

Rawalpindi, Pakistan

March 2025 - Present

 Managing daily call center operations and sales campaigns
 Supervising sales agents and monitoring performance
 Ensuring quality assurance and compliance with campaign guidelines
 Coordinating with clients and handling reporting
 Improving productivity and sales conversion rates
Company industry:
Telecommunications
Job role:
Management

Call Center Manager – Call Box Solution

November 2024 - March 2025

(Etisalat Campaign)

Rawalpindi, Pakistan

November 2024 - March 2025

 Managed Etisalat sales campaigns and team operations
 Supervised agents, set targets, and tracked KPIs
 Conducted training and performance evaluations
 Ensured customer satisfaction and quality standards
 Prepared daily and monthly performance reports
Company industry:
Public Administration

Floor Manager

January 2023 - January 2024

Fortune Vibes (Etisalat Campaign)

Rawalpindi, Pakistan

January 2023 - January 2024

 Supervised call center floor activities and agent performance
 Assisted agents in achieving sales targets
 Monitored call quality and customer interactions
 Supported management in reporting and operations
Company industry:
Telecommunications
Job role:
Management

Education

Virtual University

August 2026

August 2026

Bachelor's degree, Applied Psychology

Pakistan

University of the Punjab

December 2021

December 2021

Bachelor's degree, Applied Psychology

Pakistan

University Of The Punjab

July 2021

July 2021

Higher diploma, applied psychology and economics

Pakistan

i have learnt alot during my studies about human behavior and how to mold their likes and dislike according to your need

Excellence College of Commerce and Science

June 2017

June 2017

High school or equivalent, (Commerce

Pakistan

Sir Syed Girls Secondary School

July 2015

July 2015

High school or equivalent, ics

Pakistan

Skills

Team Player
Expert
Team Player
Expert
Customer Interactions
Expert
Customer Interactions
Expert
Work Dedication
Expert
Work Dedication
Expert
Time Management
Expert
Time Management
Expert
problem solving skills
Expert
problem solving skills
Expert
meeting the deadline
Expert
meeting the deadline
Expert
focus and dedication to work
Expert
focus and dedication to work
Expert
computer work
Expert
computer work
Expert
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate

Languages

Urdu

Native Speaker

English

Expert

Hobbies and interests

maintaining my fitness
reading articles