Andrew Botros

Senior Account Manager at Qatar Airways

• Qatar - Doha
• My current job since March 2022

Senior Ticketing Agent at Qatar Airways

• Qatar - Doha
• October 2018 to March 2023

 Assist, make and confirm reservation of passengers by selling tickets of the airlines.
 Professionally serves the customers through telephone email or in person to achieve excellent levels of customer satisfaction and improve customer experience.
 Generate revenue with follow correct measures to avoid loss of revenue.
 Handle flight irregularities and communicate to customer;
 Create
 Checking TIMATIC or the manual handout for custom and immigration policies.
 Fare and penalty ticket calculation;
 Participate in Qatar Airways Mileage;
 Checking fare rules, ticket restriction prior to ticket refund process
 Promote Qatar Airways products and services to the passengers.
 Attentive and conformance to standard operating processes.
 Handled Cashier task and assist Finance with report.
 Perform administrative related works whenever necessary.
 Handle government and corporate travel accounts.
 Handle new and exists accounts corporate and governments
 Handle large events for ticketing and reservations.

Customer Services Agent at Qatar Airways

• Qatar - Doha
• May 2015 to September 2018

§ Help CS Administration to draft, publish and cascade memo and
instruction information to Special Handling Team.
§ Organize and maintain personal and operation records.
§ Conduct familiarization tour and new joiner induction.
§ Department organizer and participate in QAS Passenger Services
activities like ISAGO, IGHC, External Training Program, and SAFETY
Campaign.
§ Answer staff queries related to operation and redirect to relevant
section or person in case require further assistant.
§ Lead a team to ensure all customer with mobility needs is provided with
airport golf car facilities.
§ Assisting passenger with special needs like Hearing or Visual
Impairment;
§ Special Handling Coordinator for service request and other relevant
information to concern team.
§ Monitoring GCEO request for smooth handling in all service mobility
formalities;
§ Assisting Quality Compliance during Audit for Special Handling and
corrective action.
§ Data update to multiple operational tracker.
§ Scheduling Assistant for Department Line Manager and controlling the
action tracker.
§ Working with the line manager, in identifying new training program,
procedural and policy issues which have arisen from passenger
complaints, incident and accident occurrence.

Sales Executive at Al Kersh Automotive

• Egypt - Cairo
• August 2013 to April 2015

1. Develop, build, and manage a client base of corporate accounts.
2. Investigate and troubleshoot corporate customer service issues.
3. Work on developing and execute Corporate Sales initiative.
4. Filing each corp. account documents, maintain a computer professional filing system.
5. Monitor on a daily basis the existing corporate accounts and work on daily issues.
6. Submit daily report that indicates the transactions status of each account, and general weekly report
for all the existing accounts.
7. Daily meeting with customers and follow up our sales strategies.
8. Searching for new customers throw visiting and offering company products
9. Attending for company annual meeting at main office Kuala Lumber, Malaysia.
10. Annual training for sales skills and briefing team for new ideas and new company policies.
11. Check monthly, quarter, annual reports and discuss with senior sales executive.
12.Follow up customers, sales process and customer inquiries.
13. Follow up finance payments and arrange finance reports for corporate and individual customers.

Distribution Representative at British American Tobacco

• Egypt - Cairo
• August 2012 to August 2013

1-Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned market segment to generate new business for the Company products.
2- Makes telephone calls and in-person visits and presentations to existing and prospective customers.
3- Researches sources for developing prospective customers and for information to determine their potential.
4- Expedites the resolution of customer problems and complaints.
5- Analyzes the territory/market’s potential and determines the value of existing and prospective customer’s value to the organization.
6- Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities of tobacco.
7- Identifies advantages and compares organization’s products.
8- Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and customer needs.

Retail Sales Agent at Orange - Egypt

• Egypt - Cairo
• December 2009 to August 2012

1. Achieve sales targets, handle customer problems, complaints, inquiries and provide high level of service, increase customers loyalty, 2.maintain company’s image, and handle center administrative work.
3. Solving all customer problems related to the customer service area and answering all questions and inquiries.
4. Up-sell all Mobinil VAS and services.
5. Insure the quality and performance of team by issue a weekly report to show the average timing of helping customer and service level agreement and number of customers served.

Retail Sales Agent at Modern English Bookshop

• Egypt - Cairo
• January 2006 to December 2009

1.Offer High Level courses for International Schools and Universities
2.Follow sales process and Handling Customers issue
3.Daily Reports for Sales team
4. planning with sales manager about easiest way for achieve targets monthly and annual.
5.open new market outside Cairo and Giza
6.visit international Book fairs for English and French courses