Customer Service Representative
Expedia
Total years of experience :0 years, 9 Months
From April 2013 till December 2013
From October 2012 till March 2013
Expedia Canada
Department: Call Center | Description: Customer Service Representative
* Airline Booking and Hotels reservation
Call Center Agent Job Duties
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
Skills & Qualification
Verbal Communication, Phone Skills, Data Entry Skills, Attention to detail.
Global Barcode Solution Company
Department: Barcode | Description: System Barcode Consultant & Team Leader
Responsible for solutions like: (Warehousing, route accounting. traceability, production control, quality control, time and attends, access control, industrial solution using weighing system and auto labelling system)
From 2008 till 2012 Department Status Project Status Modern Academy in Maddi Computer Science Very Good degree with Honor Document Clustering System ( Text Mining) Excellent