Angel Mae Aying

Reviewed and managed property listings to ensure accuracy, completeness, and compliance with platform standards.
Coordinated with real estate agents and internal teams to gather property details, images, and required documentation.
Maintained and updated the property database, ensuring listings were current and properly categorized.
Performed quality checks on property descriptions, pricing, and media before publication.
Assisted with listing uploads across multiple real estate platforms and CRM systems.
Organized property records, contracts, and documentation for efficient administrative tracking.

Managed guest communications via calls, emails, and messaging platforms to ensure seamless booking experiences.
Organized schedules, coordinated reservations, and streamlined communication for efficient daily operations.
Maintained vendor and partner relationships to ensure property standards and resolve maintenance issues.
Delivered exceptional service that enhanced guest trust, retention, and repeat bookings.

Handled high-volume customer inquiries with a focus on service excellence and retention.
Streamlined account and order management processes to improve resolution speed.
Achieved high customer satisfaction ratings through proactive communication.

Resolved escalations across multiple channels with a 95% resolution rate.
Supported recruitment and administrative tasks for internal operations.
Reduced issue resolution times by collaborating with supervisors and testing product features.
Delivered consistent customer support via chat and email, improving retention.