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Angela Ramadan, Recruiting & Operations Associate

Angela Ramadan

Recruiting & Operations Associate·Microsoft

Lebanon

Bachelor's degree, Sociology, Anthropology & Public Relations

Work experience

Total years of experience: 19 years, 5 months

Recruiting & Operations Associate

March 2016 - Present

Microsoft

Beirut, Lebanon

March 2016 - Present

• Provided operational support for the GTA team (Global Talent Acquisition) & hiring managers throughout the recruitment cycle
• Worked with different business partners such as HR services (handles the pre-onboarding), Headcount management tool & support, new hire set up team, HRM, CELA (legal department), Immigration agencies, Leadership Team…coordinated between them in order to resolve/respond to any related matter
• Managed background checks across MEA through our external agency or performed offline reference check
• Strived to gain customer satisfaction (business, stakeholders and especially candidates) by making sure expectations/deadlines are met with the outmost professional approach and standard.
• Ensured smooth process flow for candidates put into recruitment process (from interviews up to the pre-onboarding) and that all is met within the requested time frame
• Ensured hire process flow is met for related hire/offer matters by recruiters, and assist them accordingly
• Successfully managed assessment centers for hiring projects.
• Contributed in identifying deficiencies, tackled them and helped enhancing standards and processes; Ensured of its implantation, to provide a smoother experience for different parties, be it GTA or other.
• Took the initiative & partnered with the HR Services lead in Immigration, to put Immigration process in place, for Morocco and Jordan
• Trained new comers for RA related tasks, and managed any issues arising, whether related to the tasks or interpersonal relations.
• Answered/assisted in immigration queries or issues & any general queries related to processes/compliance/timelines…
• Coordinated with HR Services closely (pre-onboarding and onboarding) to ensure hire process completion and in case of immigration/relocation handling.
• Worked with CELA and different HR partners for drafting/amending contracts or policies
• Became the super user of Dynamics scheduling tool, and the lead to all its related matters in coordination with the program managers in Corp; Trained different teams throughout the IMEA region.

Company industry:
Software Development
Job role:
Human Resources and Recruitment

Staffing Associate

September 2012 - June 2014

Microsoft

Beirut, Lebanon

September 2012 - June 2014

• Carried responsibility on candidate data retention pertaining to the hiring process from application to offers and onboarding
• Provided recruiting reports and analysis to Talent Acquisition Leads
• Supported hiring projects, such as MEA BIG MACH (Microsoft undergraduate program) from project management stand point
• Took an active role in cross team collaboration to share best practices across the region and to ensure process consistency.
• Managed interview logistics in an international setting
• “HR Q3 subsidiary winner” for supporting NEPA region to close the high-volume open roles within the quarter
• “MEA HR start award FY14 Q2 winner” for successfully managing the MEA BIG MACH project

Company industry:
Software Development
Job role:
Human Resources and Recruitment

HP Training center coordinator

April 2008 - May 2010

Computer Information Systems

Beirut, Lebanon

April 2008 - May 2010

• Set up official HP courses for IT clients, in coordination with HP in Dubai, and made sure all relevant material/logistics were in place with a trainer also flown in from an outside location.
• Handled all trainings & exam reservations for the employees of CIS whether in Lebanon or abroad; including travel procedures & booking hotels, and ensured they met the required annual certifications

Company industry:
Administration Support Services
Job role:
Teaching and Academics

Program Officer

July 2005 - July 2006

Iqra Association

Beirut, Lebanon

July 2005 - July 2006

 Managed dissemination of information, report writing, produced periodical bulletins, translated & edited useful data, and schemed structural material for website formation
 Maintained & updated a database system of local & regional contacts, essential for donation events

Company industry:
Primary, Prep, & Secondary School
Job role:
Support Services

Room Reservations Supervisor

August 2002 - August 2004

InterContinental Le Vendôme Hotel in Beirut

Beirut, Lebanon

August 2002 - August 2004

 Handled room reservations
 Established action plans, in coordination with the Sales & Marketing department, to meet hotel objectives efficiently & effectively
 Trained employees on Holidex Plus & room reservation
 “Employee of the Month of January” at InterContinental Le Vendôme Hotel

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Food & Beverage Public Relations

August 2000 - August 2002

InterContinental Le Vendôme Hotel in Beirut

Beirut, Lebanon

August 2000 - August 2002

 Organized, coordinated (banquets, business meetings) and promoted special events for the Food & Beverage department
 Updated the database of local and regional contacts (Guest history: personal data, preferences and etc.) used as a strategy to better target the right audience and increase sales

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Universite Saint Joseph

July 2002

July 2002

Bachelor's degree, Sociology, Anthropology & Public Relations

Lebanon

Skills

Microsoft Word
Expert
Microsoft Word
Expert
Sociology
Expert
Sociology
Expert
HP
Expert
HP
Expert
Training
Expert
Training
Expert
Typing
Expert
Typing
Expert
MS word
Intermediate
MS word
Intermediate
Power point
Intermediate
Power point
Intermediate
Typing 300 wpm
Expert
Typing 300 wpm
Expert
Sociology
Expert
Sociology
Expert
Microsoft Word
Expert
Microsoft Word
Expert
HP
Expert
HP
Expert
Training
Expert
Training
Expert
Typing
Expert
Typing
Expert

Languages

Arabic
Expert
French
Expert
English
Expert
Dutch
Intermediate

Training and Certifications

Certifications
LinkedIn certified professional recruiter
Oct 2018 - Sep 2020
Show credentials

Hobbies

  • Hiking, traveling, foodie, learning new languages & dance styles
    Became an official fitness Zumba instructor, gave classes too Hiked an active volcano Learned several languages and will learn more