Global Business Relationship Manager
Amgen
Total years of experience :14 years, 11 Months
Full accountability and responsibility in developing the global business processes and framework for the scientific affairs organization, as well as delivering a global opinion leader profiling and activities documentation solution to coincide with the new processes.
• Partnered with global scientific affairs and supporting units such as compliance and commercial to capture requirements and build process to support the MSL organization
• Harmonized majority of regional and country specific processes into a single global process
• Managed Veeva (Salesforce.com) and Cognizant resources to utilize their time effectively and efficiently to ensure on-time delivery
• Develop processes to enforce adherence to data privacy and data integrity policies and SOP to ensure compliance with the applicable country and Amgen regulations
• Partnered with all work streams that support the program to develop project plan and timeline with detail tasks and resource allocation
• Served as primary point of contact to resolve issues with training, reporting and operations work streams
Served as a liaison and subject matter expert between the IS organizations, business partners and vendors to analyze, identify and build functionality by bridging the gap between technology and business. Worked with the respective program stakeholders to ensure the achievement of both long-term and short-term goals through strategic roadmaps
• Introduced and managed the development and deployment of new ecommerce technology that increased the efficiency of fulfilling consumer requests by reengineering the current method of capturing and processing data from front-facing marketing websites for all products carried by Boehringer Ingelheim Pharmaceuticals
• Served as technology SME on PRADAXA® (dabigatran exilate) launch team to developed, designed, and managed the savings card program by developing, designing and translating business requirements into information technology specifications, while enforcing corporate and federal regulatory standards
• Managed relationships between all vendors supporting the launch and reporting progress of the initiative to the PRADAXA® team and senior corporate leadership
• Designed and oversaw the development of USA sales processes and CRM graphical interfaces in order to track, disburse, and transfer savings cards for utilization of all brands through partnership with Field Force Automation
• Successfully partnered with the Tradjenta® (Linagliptin) brand team to launch the several initiatives including savings cards, speaker programs and HCP and consumer websites
• Reengineered current POA solution, implementing common reports and processes to streamline the target data realignment/plan of action process
• Designed a utility to capture and report current health of the HCP/HCO universe by geographical region and its sample disbursement activity through data gathered from multiple information technology systems.
• Designed and managed the implementation of Veeva (Salesforce.com) as a SaaS pilot to the Federal Markets and Senior Care sales forces
Designed and delivered an electronic protocol-authoring solution to replace the current application and its processes to be used by the global clinical trials organization.
• Managed all phases of the software development lifecycle from the RFP process to identify a vendor in order to provide a commercial off-the-shelf product for the business, to training of all end users on final solution
Joined company as a technical analyst and advanced to the role of developing and managing the operational rollout of Geek Squad in the Toronto/Ottawa markets of Ontario Canada. Envisioned, designed and spearheaded the creation of the STS (Strategic Tracking and Sourcing) system for the deployment and management of Geek Squad agents serving their respective communities.
Founded and built a business focused on providing clients with software and network solutions as well as customer facing marketing solutions. Developed and promoted products that generated half a million dollars in sales annually until company was bought out.