Anirban Chakraborty

• Manage customer success, retention, and account growth for clients across 113+ countries on a global
crowdfunding and payments platform.
• Contributed to a €40, 000 account growth/revenue target through proactive client engagement,
upselling, and retention initiatives.
• Perform fraud detection and transaction risk checks, reviewing and maintaining Stripe-connected
accounts for compliance and payment security.
• Lead end-to-end onboarding and relationship management for international clients via calls, email,
and account reviews.
• Applying AI-assisted workflows (Claude AI, Coursera - in progress) to improve response quality and
risk-flagging efficiency.

• Led strategic market analysis and sales planning, growing market share across the Barak Valley region
(Silchar, Hailakandi, Karimganj).
• Built long-term key client partnerships, driving a measurable increase in repeat business.
• Directed targeted sales initiatives based on in-depth consumer and competitor analysis.

• Delivered B2B business research across retail, AI, and technology sectors.
• Guided and trained a research team, aligning objectives, methodology, and timelines.
• Monitored project progress and quality, ensuring on-time delivery of research outputs.