IT Operations Manager
Liwa Trading Enterprises
Total years of experience :15 years, 10 Months
Transformation of business and organizational activities and processes to fully
leverage the changes and opportunities of a mix of digital technologies and their
accelerating impact in a strategic and prioritized way.
Advancement of the Company application usage through innovative and effective
technologies, resources, and services.
Leverage reliable, secure, and efficient information technology infrastructure and
maximize staff potential to enhance innovation and excellence.
Advance business processes and operational efficiencies through effective
implementation of information technology.
Centralize Organization-wide IT functions to deliver core IT services Provide group
level managed services.
Managing IT operation of Evoko Systems L.L.C by heading team of experienced IT
individuals.
Rolled out various technological innovative projects (Meraki Cisco, Cloud Storage,
MS Exchange 2013, IP Telephony, etc.).
Managing annual IT budgets with innovative solutions & cost-effective measures.
Leading IT teams on Infrastructure, IT Operations, Service Management and
Application Development domains.
Established IT Governance framework, Enterprise Architecture, Information
Security and Risk Management.
Overseeing IT delivery across countries with a team of business analysts,
application developers, network specialists, systems engineers and support
personnel.
Leaded and Implemented Microsoft Dynamics NAV 2009 - ERP across for Head
Office, Site Offices and 30+ stores.
• Head of Support for all over the Users and Stores and POS Systems.
• Microsoft Dynamics Navision Fully Technical Support and Installation.
• LS Retail Pro Technical Support and Installation for the till points.
• Handheld Scanner Technical Support and Updates Installations.
• Deployed Active Directory Server on Server 2012.
• Deployed Child AD Servers on store level.
• Manage all over the Internet Wi-Fi Connections on Separate SSIDs.
• Manage Internet Policies with blocked and unblocked Websites for the users.
• Technical Support of CCTV Cameras and DVRs.
• Deployed SQL Server 2012 for Microsoft Navision Backup Server.
• Maintaining computer inventory (including all MIS Equipment / communication) all over the Group
• Remotely scheduled checking of unofficial activities and Shared Folders of user.
• Monitoring Printing includes all sorts of laser printers / plotters / barcode & Making reports.
• Deployed biometric System for the Attendance.
• Manage Backups for Emails and Users Private Data on NAS Drives and Server Shared Drives Users Backups & Scheduled.
• Research, acquisition, re-engineering and configuration of new network, server hardware and software systems to meet business needs
• Deployed and Manage Network Monitor System for Every Time Notify ICMP
• Deployed and Manage IT Helpdesk support with Manage Engine and Spice work Software.
• Deployed Own Cloud for Cloud storage services alternate of drop box.
Head of Support for over 200 nodes at the Head office as well as JJ Outlets all over Pakistan.
• Deployed and Manage Service Desk Portal For IT Support Complain.
• Deployed and Manage Network Monitor System for Every Time Notify ICMP.
• Deployed and Manage IP PBX ASTERISK For the IP CISCO Phones and Softphones.
Research, acquisition, re-engineering and configuration of new network, server hardware and software systems to meet business needs.
• Deployment and implementation of new systems to head office / outlets all over Pakistan.
• Deployed and Manage Servers ISA, Active Directory, Oracle X, File Server and FTP servers.
• Linux OS Using as a Normal like Fedora, Ubuntu, Red hat and Cent OS.
• Configuration and Installation of Router Mikrotik for 5 Separate Network Merging & Routing & Bonding, PPTP or PPPOE Users Internet and VPN Server.
• Configure AtMail, MDaemon and Xeams for Using on Local Emails Distribution.
• Manage Backup Servers for Using Users Backups & Scheduled.
• IP Cameras Installation & Configuration
• Manage NVR for Recording of IP Cameras and Broadcast Cameras on IPhone or Android
Phones.
• Configuration Facial Recognition Machines and Manage Knowledgebase Attendance Software.
• Manage SQL Database Shrink or Normal Tables Editing.
• Network Administration, Network designing, planning and implementation.
• SQL connectivity with Remote Outlets to HO for data replication via Windows
• Purchasing and documentations / Follow-up with venders for warranty claimed equipment’s and rate comparison for all equipments.
• SQL Based Candela Online Server all over the Pakistan outlets. Look all kind of rights / issues.
• Manage Connecting Issues like VPN connection / candela software installation and configuration.
• Emails backup on daily bases / Backups monitoring
• Maintaining computer inventory (including all MIS Equipment / communication) all over the Group
• Remotely scheduled checking of unofficial activities and Shared Folders of user.
• Monitoring Printing includes all sorts of laser printers / plotters / barcode & Making reports.
Providing technical support on phone & achieving customer satisfaction
Configuration DVR’S, NVR’S, IP Based Camera’s and Finger Tec Machines.
Resolving the Issue’s at the main Desk.
Sites Surveys for Cameras Location and Networking.
Install network hardware including RJ 45, CAT5E cabling, Switches & print servers
One eye contact for Walk-in-customers / Resolving the issues at the main desk