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Anisa Osman, Learning and Development Manager

Anisa Osman

Learning and Development Manager·Berkeley Services Group

United Arab Emirates

Diploma, Graduate Diploma

Work experience

Total years of experience: 25 years, 3 months

Learning and Development Manager

July 2015 - Present

Berkeley Services Group

Dubai, United Arab Emirates

July 2015 - Present

Assess all non-native speaking staff to ascertain their English level.
Write a level based curriculum in accordance with the needs of the cleaning, maintenance, security, fire and safety, landscaping and laundry department employees.
Prepare all material to ensure the attainment of required learning standards.
Training Soft - skills such as business communication and email and business writing to Maintenance personnel at Al Maktoum International Airport
Training Business Communication skills to the fire and Safety Personnel at H hotel
Teaching Security English to the Security guards at Queue Point and H Hotel
Teaching Customer Service English to Office Personnel and Tea boys at Dubai Park and Resorts
Teaching Housekeeping English to Cleaning staff at Burj Khalifa and Al Maktoum Airport
Training HR Managers at Berkeley Offices in Business Communication and Business Writings
Liaising with managers of six departments to ascertain specific training requirements.
Providing relevant feedback to department heads.
Liaising with colleagues in the various departments to ensure all necessary training needs covered.
Planning Training after assessing employees KPIs
Company industry:
Facilities & Property Management
Job role:
Other

Interlocutor / Invigilator

August 2014 - Present

ConnecME

Abu Dhabi, United Arab Emirates

August 2014 - Present

• Oral Testing of City and Guilds ESOL
• Invigilating City and Guilds ESOL exams
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Consultant

March 2013 - Present

Global Operations Services Dubai

Dubai, United Arab Emirates

March 2013 - Present

Oral assessments of future candidates through Skype or telephone to work at Global Services in Iraq
Company industry:
Private Security Services
Job role:
Teaching and Academics

Lecturer

January 2015 - June 2015

Synergy University

Dubai, United Arab Emirates

January 2015 - June 2015

• Taught multiple classes for 2 semesters, including General English courses as well as English for Academic and Specific Purpose to first and second year student from the Global economy, Information Technology and Hotel and Restaurant Management Faculties
Provided a syllabus to students as well as university explaining all assignments and requirements for the semesters
Graded all papers, tests and quizzes and homework assignments in a timely manner
Assisted in the development of the English curriculum for the university
Oversaw standardised placement tests, scores, results and effects
Worked with students from all Backgrounds, ethnicities and learning levels
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Trainer

October 2014 - December 2014

Skyrocket

Dubai, United Arab Emirates

October 2014 - December 2014

Taught IELTS preparation courses to Adults who wanted to immigrate to Canada or Australia
General English classes to working Adult or school going students, using a variety course books ( Headway, Cutting Edge, Face to Face, Inside Out, FCE Gold and CAE ),
Specialised Business English and writing classes to working professionals
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Trainer

August 2014 - December 2014

Wisdom Institute

Dubai, United Arab Emirates

August 2014 - December 2014

General and Business English to a diverse group of adults both Emirati nationals and other nationals on site and off site.
City and Guilds exam preparation classes to adults who wanted to immigrate to England
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Trainer

October 2014 - November 2014

UAE Academy

Abu Dhabi, United Arab Emirates

October 2014 - November 2014

Teaching tailor - made Business English Course at Zabeel Palace Dubai to Dubai Police
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Trainer

September 2014 - September 2014

Elite Management and Training Institute

Abu Dhabi, United Arab Emirates

September 2014 - September 2014

IELTS preparation course to grade 12 students at Ashbal Al Quds Private School in Abu Dhabi
IELTS refreshment Courses to Adults
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Head of English Department

August 2012 - August 2014

ICE Aviation

Abu Dhabi, United Arab Emirates

August 2012 - August 2014

• Teaching General, Business and Aviation English to ADAC employees from the various departments.
• Preparing and conducting on going evaluation.
• Maintaining students’ records and presenting reports on students' progress.
• Planning and preparing course materials suitable for students in different levels
• Preparing evaluation and assessment tests
• Preparing ATCs for ICAO level 4
• English Proficiency - from Beginners to Advanced levels
• Aviation English for AB- INITIO Pilots
• Aviation English for Professional Pilots and Air Traffic Controllers
• Business English soft skills including presentation, negotiation and writing skills
. Corporate soft skills including business writing, technical report writing, Conflict resolution, Business Communications
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

English Teacher

June 2014 - July 2014

Abu Dhabi University Knowledge Group

Abu Dhabi, United Arab Emirates

June 2014 - July 2014

Teaching English Summer Programme to UAE national children aged 14 to 18
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Trainer

May 2014 - June 2014

UAE Academy

Abu Dhabi, United Arab Emirates

May 2014 - June 2014

Planned and Delivered General and Business English to Dubai Police Senior Officers at Zabeel Palace.
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Trainer

October 2013 - November 2013

UAE Academy

Abu Dhabi, United Arab Emirates

October 2013 - November 2013

Planned and Delivered General and Business English to Dubai Police Senior Officers at Zabeel Palace.
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Language Manager

July 2009 - August 2012

Berlitz

Sharjah, United Arab Emirates

July 2009 - August 2012

Training, mentoring and guiding new instructors with the Berlitz Methodology. Providing regular evaluations and sharing best practices to help them better their teaching techniques and methodology. Scheduling of all Language Instructors on a weekly basis.
Berlitz English classes to a diverse group of adults. Developing and implementing stimulating lesson plans that promote active participation and independent thinking. I am responsible for preparing and conducting on going evaluation and end of course test papers. Maintaining students’ records and presenting reports on students' progress.
I am an English conversation Instructor to a diverse group of children. Incorporating manipulative hands - on activities and pair work to consolidate important concepts, teach new and difficult materials, and cultivate a fun and exciting learning environment where children are eager and motivated to learn.
IELTS and TOEFL Trainer
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Senior Language Supervisor

January 2008 - December 2009

Berlitz Language Center

Sharjah, United Arab Emirates

January 2008 - December 2009

Training, mentoring and guiding new instructors with the Berlitz Methodology. Providing regular evaluations and sharing best practices to help them better their teaching techniques and methodology. Scheduling of all Language Instructors on a weekly basis.
Berlitz English classes to a diverse group of adults. Developing and implementing stimulating lesson plans that promote active participation and independent thinking. I am responsible for preparing and conducting on going evaluation and end of course test papers. Maintaining students’ records and presenting reports on students' progress.
I am an English conversation Instructor to a diverse group of children. Incorporating manipulative hands - on activities and pair work to consolidate important concepts, teach new and difficult materials, and cultivate a fun and exciting learning environment where children are eager and motivated to learn.
IELTS and TOEFL Trainer
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Senior Instructor

January 2008 - June 2008

Berlitz

Dubai, United Arab Emirates

January 2008 - June 2008

Berlitz English classes to a diverse group of adults. Developed and implemented stimulating lesson plans that promoted active participation and independent thinking. I was responsible for preparing and conducting on going evaluation and end of course test papers. Maintained students’ records and presenting reports on students' progress. English conversation Instructor to a diverse group of children. Incorporating manipulative hands - on activities and pair work to consolidate important concepts, teach new and difficult materials, and cultivate a fun and exciting learning environment where children are eager and motivated to learn. Encouraged communication among students for whom English is a second language with focus -on the four basic language skills: listening, speaking, reading and writing.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Senior Instructor

April 2004 - December 2007

International House, Johannesburg

South Africa

April 2004 - December 2007

Taught three hours general English classes using a variety course books ( Cutting Edge, Face to Face, Inside Out, FCE Gold and CAE ), to a diverse group of adults from North, West, South and Central Africa.
Specialized Business English and writing classes for the various ministries of Mozambique, Angola, Gabon, and Equatorial Guinea.
Supervised junior teachers, to make certain that they were performing their duties properly, focusing on punctuality and class organization / preparedness.
Taught Examination classes, KET, PET, FCE, CAE and IELTS.
Saturday Business English classes to South Africans, especially for specific purpose.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Facilitator

November 2003 - March 2004

Holistic Learning Cemtre

South Africa

November 2003 - March 2004

Taught Basic English literacy and numeric classes to under - privileged South Africans from the apartheid system. Adult Basic Education Training to South African housekeepers and gardeners sponsored by the Ministry of Education.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

English Instructor

April 2003 - December 2003

ABC International

South Africa

April 2003 - December 2003

Taught English classes to a diverse group of adults from Other African countries. Teaching basic computer classes, using Rosetta Stone and other English programs and Basic Computer Literacy
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Trainer

January 2001 - December 2002

PC Training and Business School

South Africa

January 2001 - December 2002

Taught basic computer hardware classes to South African students who had just finished high school and not gained university entrance.
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Education

London Teachers Training College

September 2009

September 2009

Diploma, Graduate Diploma

United Kingdom

GPA (percentage): 98%

GPA (percentage): 98%

I received an A distinction

London Teachers Training College

January 2004

January 2004

Diploma, English as a second language

United Kingdom

GPA (percentage): 98%

GPA (percentage): 98%

Grade A Distinction -

Bayt.com tests

English for Business Skills Test

Humanities and Social Services

Skills

Instructor led Training
Expert
Instructor led Training
Expert
Teaching Adults
Expert
Teaching Adults
Expert
Implementing Training Programs
Expert
Implementing Training Programs
Expert
Executing Test Plans
Expert
Executing Test Plans
Expert
Language Skills
Expert
Language Skills
Expert
Computer Skills
Expert
Computer Skills
Expert
CAE
Expert
CAE
Expert
IELTS
Expert
IELTS
Expert
Instructor led Training
Expert
Instructor led Training
Expert
Teaching Adults
Expert
Teaching Adults
Expert
Implementing Training Programs
Expert
Implementing Training Programs
Expert
Executing Test Plans
Expert
Executing Test Plans
Expert
Language Skills
Expert
Language Skills
Expert

Languages

English

Expert

Afrikaans

Intermediate

Arabic

Beginner

Urdu

Beginner

Memberships

TESOL Arabia

Attend TESOL Arabia every year

June 2008

Training and Certifications

Certifications
IH Language Awareness Course
IH Johannesburg
Aug 2005 - Dec 2005
Bertlitz Online Training
Berlitz
Mar 2009 - Apr 2009
International House Teaching exam classes course
IH Johannesburg
Jun 2006 - Aug 2006

Hobbies and interests

NLP. Life skills, footballl