Senior Customer service officer
UNITED INTERNATIONAL TRAVEL & TOURISM
Total years of experience :11 years, 0 Months
•WAFI Group corporate bookings.
•Handling walk-in clients and ensuring booking enquiry converted into sales.
•Giving best & cheapest flight options to walk-in & corporate clients.
•Answering emails promptly & telephone calls courteously & friendly manner.
•Issuing flight tickets and travel insurance.
•Independently handled entire WAFI Group corporate bookings.
•Resolved complaints, providing fast and accurate response to client issues.
•Ensure compliance with company’s procedures for documentation, ticketing, voids and refunds.
•Collaborating with all travel coordinators.
•Hotel reservation, processing visa application etc.
•Providing Training to newcomers to carry out operations, quotations, booking & visa application.
•operations for Groups & FITs, working on quotations, preparing itineraries, negotiating rates & booking hotels, and interacting with supplier on rates and booking tours.
•Collaborating with hotels & suppliers, and managing visa application, outbound tour execution, and invoicing; taking care of inquiries, and reviewing bookings.
• Researching on various hotels & car rental rates in UAE & outside the country to secure most cost-effective deals and providing quotes for all bookings.
•Negotiating rates with various agencies in Europe & Middle east countries, creating travel itinerary & costing for group & individual travels and facilitating Visa and Travel documents for tourists.
•Creating tailor made package itineraries for individual and families.
•Keeping touch with tour leader and tour guide during the tour excursion.
•Tracking reservation to ensure comfortable & hassle-free travel for outbound tourists.
•Negotiating airfares with airlines for the group bookings & follow up with time limit bookings and extending time limit on group bookings.
•Issuing flight tickets & insurance for FITs and group bookings.
•Responding to all incoming calls & emails from customers promptly and accurately.
• Handling corporate clients
• Flight booking and issuing tickets, issuing travel insurances.
• Processing visa applications & hotel reservation.
• Follow up seat confirmation with airline.
• Request waiver of debit notes and voiding charges from airline.
• Ensuring all bookings and reservations are processed accurately.
• Provide training and assisting junior staff.
• Participated in airline workshops.
• Handling walk-in and corporate clients.
• Issuing domestic & international flight tickets, processing visa applications & travel insurance.
• Handled bookings of government organizations like ISRO, ISAC, ISTRAC, HAL, BEL, BEML & BHEL.
• Preparing invoices and credit notes, airline incentive statements & processing refund.
• Handled Group bookings & processed group visas.
• Attending telephone calls & answering emails.
IATA / UFTAA Foundation Course, Canada