Anjali Singh

• Managed end-to-end B2B sales cycle for clients across manufacturing, pharma,
industrial products, and service sectors, resulting in improved customer acquisition and
business growth.
• Generated revenue through lead conversion, upselling, cross-selling, and relationship
management, contributing to higher customer retention rates.
• Conducted consultative sales discussions, pricing negotiations, and proposal
presentations, leading to successful deal closures and increased account value.
• Built strong client relationships by understanding customer needs and delivering
customized business solutions, improving customer satisfaction and repeat business.
• Maintained CRM pipeline, sales forecasting, and customer follow-ups to improve sales
efficiency and operational tracking.
• Collaborated with internal teams to ensure seamless onboarding and timely issue
resolution, enhancing overall customer experience.

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and service quality KPIs
Managed and coached a team of 7-8 members, ensuring high performance, productivity, and quality adherence
Led cross-functional initiatives with product, operations, and support teams to improve customer experience and
platform engagement
• Drove a 12% increase in customer retention through data-driven process improvements and targeted
interventions
• Achieved 95% KPI compliance by tracking performance metrics using Salesforce and Tableau
• Built strong relationships with key SME clients, identifying growth opportunities and increasing account expansion
• Conducted customer behavior and performance analysis to identify gaps and optimize engagement strategies
• Handled escalations and implemented corrective actions to improve overall satisfaction and service delivery

• Handled customer consultations for health insurance products, resulting in improved
customer trust and policy conversions.
• Managed complete sales lifecycle including customer need analysis, objection handling,
and policy closures, contributing to business revenue growth.
• Educated customers about claims processes and policy documentation, ensuring
smooth onboarding and customer satisfaction.
• Maintained compliance standards and accurate documentation, improving operational
efficiency and service quality.

• Managed customer onboarding, consultations, and service delivery with a strong focus on customer experience
and lifecycle management
• Collaborated with internal teams to resolve queries efficiently and maintain high satisfaction levels
• Used structured communication and problem-solving to improve customer engagement and trust
• Identified customer needs and recommended suitable solutions, contributing to improved conversion outcomes

• Managed sales and distribution operations across multiple territories, achieving
consistent sales growth and market expansion.
• Strengthened distributor and retailer relationships, resulting in improved market
penetration and increased revenue generation.
• Executed trade marketing campaigns and promotional activities that improved product
visibility and customer engagement.
• Led field sales teams and monitored KPIs to improve productivity, sales performance,
and operational efficiency.
• Conducted market analysis and identified growth opportunities, supporting business
development and competitive positioning.

• Owned distribution and category execution across 2 cities states, 3 towns and 22 sub towns managing
multiple stakeholders and channel partners
• Led a team of 5 Distribution Officers and 4 Pilot Officers, driving execution excellence and performance
• Improved product availability, service levels, and execution quality across territories
• Implemented route optimization and process improvements to enhance operational efficiency
• Drove 18% growth in outlet activation through strategic execution of coverage and expansion plans
• Partnered with internal teams to align on sales strategy, execution, and performance tracking

• Managed onboarding and coordination of service partners, ensuring smooth operational
workflows and service delivery.
• Improved customer experience by resolving operational challenges and supporting
timely issue management.
• Collaborated with cross-functional teams to optimize operational processes and
improve service efficiency.
• Analyzed operational data and performance metrics to identify process improvement
opportunities.

• Onboarded and managed salon service partners, ensuring quality, compliance, and consistent service
delivery
• Owned on-ground category operations, improving execution efficiency and minimizing delays
• Tracked and optimized key metrics (productivity, TAT, CSAT) to drive operational performance
• Identified growth opportunities, contributing to revenue expansion and market penetration
• Collaborated cross-functionally with marketing, product, and ops teams to enhance customer experience
• Implemented SOPs and data-driven improvements to scale operations and resolve challenges
• Managed partner and customer relationships, ensuring high satisfaction and retention

• Supported marketing campaigns and promotional activities that enhanced brand
visibility and audience engagement.
• Conducted market research and competitor analysis to identify customer trends and
support strategic decision-making.
• Assisted in lead generation and customer outreach initiatives, contributing to improved
campaign effectiveness and engagement.