Travel Expert
Musafir.com
مجموع سنوات الخبرة :16 years, 9 أشهر
My major responsibilities are to take care of customer's queries through CRM, providing best options of flights and hotels to clients as per their needs and requirements . Visa issuance.
1. Job posting, screening and scheduling interviews.
2. Responding to employees issues logged in intranet.
My major responsibilities were :
1. Claiming refund to airline through GDS and BSP.
2. Liaising with airline for new regulations and policies .
3. Reporting and analysis to find out if we have met SLA.
1. To answer customer's queries received via e mail.
2. To take care of special service requests in the PNR,
1. Issue tickets on amadeus.
2. Processing refund on GDS.
3. Claiming refund to the airline via GDS or BSP.
