Applications Specialist
Ambulatory HealthCare Services
Total years of experience :22 years, 8 Months
AHS is a part of the SEHA Health Care Organisation, and offers a wide range of medical services across the regions of Abu Dhabi and Al Ain. Some of the services include Disease Prevention & Screening (also linked to Visa Screening and Occupational Health), School Health Services, Dentistry, General Medicine, Ophthalmology and Dermatology. During my time with AHS my duties have included :
• Trouble Shooting System Issues
• Providing support on various Clinic go-Lives
• Assisting with New Clinic orientations moving to the AHS workflow
• Providing on-call assistance for end users
• Scheduling training for new staff members
• Facilitating training sessions to new staff joining AHS, mainly for Physicians, Dentists and Nurses
• Developing a range of materials related to training courses and employee development (related to the EPR)
GRM International is an Australian based international project Management Company which manages and implements large scale projects in developing countries in areas such as agriculture, governance, health and education. My primary role is to identify, assess and develop the skills and training needs available within the company and my responsibilities involved:
• Looking at capability and skills assessment for employees
• Evaluating and measuring the internal and external training activities
• Assisting with developing specialised training courses and course material
• Engaging with key stakeholders to identify skills and training analysis and prioritise/implement training courses within the company accordingly
• Monitoring and evaluating training requirements with an annualised training plan and identify training needs
• Researching and sourcing programmes and external courses for managers and employees to attend
• Managing the training budget and ensuring that the proposed trainings/courses fall within the budget allocation
• Independently managing and developing GRM’s Young Professional’s Programme and monitoring the Young Professionals development and career path
• Updating and managing the global induction material and delivering inductions to new employees
• Developing training related policies and Young Professional Program policies and FAQ’s
• Designing bespoke surveys to assess training and skills within the company and analysing the feedback received
• Advising staff on the training development structure
• Continuously looking at ways of developing the organisation’s learning and talent pool
Ventures healthcare specialise in providing healthcare consultancy services. In my position as an IT software consultant I analysed a new hospital's system training needs. I also played a role in collecting data required for customising the client's system.
• Conducted market research into the best IT software available to meet the needs of the hospital
• Liaised with clients, was the main point of contact for IT troubleshooting issues and supported clients in meeting project deadlines
• Participated in IT project events: o Project Kick Off
o System verification and validation
• Documented meetings and circulated minutes
• Involved in conducting training gap analysis'
• Created and analysed end-user training plans
• Participated in the design of competency assessments
• Created lesson plans defined by organisational workflows
• Managed web based training and ensured all training was completed as per deadlines
Intellehealth are MIS project management consultants in the healthcare industry. In my position here I initially started as an Integration Architect, but transitioned into a Training Team Leader for UAE Ministry of Health specific Information systems.
• Co-ordinated system testing and provided on-site support during the system ‘Go Live’
• Completed domain comparisons to verify complete system build across all domains.
• Co-ordinated training across the project and created course based assessments to measure the effectiveness of the class learning process.
• Analysed, verified and documented tailored training curricula for various healthcare roles from medical staff to Health Informatic Systems staff (HIS).
• Documented and managed trainee attendance and assessments.
• Trained GPs and other medical staff on various patient information systems such as 'SystemOne', 'Choose and Book' and 'CERNER Millenium
• Provided on-site support to ensure that the system 'Go-live' launch ran smoothly
• Provided support and resolutions for end user issues
• Created comprehensive end user manuals
• Facilitated end user group meetings to discuss any issues and receive feedback
• Devised and led various IT workshops.
• Analysed systems data for performance monitoring
Cerner provides real time hospital management information systems for hospitals worldwide.
• Provided fully comprehensive training in various hospital management information systems to front end and back end users
• Planned, organising and managed on-site support teams for 'Go-Live' system launches at several NHS trusts within the UK and also USA.
• Produced articulate recordings for an 'Integration Architect' program and worked to meet the program start date.
• Provided guidance to other members of staff in offices located worldwide for associates who were new to setting up 'Knowledge Transfers' and 'Live Meeting recordings'.
• Participated in testing as part of the training domain team, to ensure that no issues were found during training sessions
• Ensured Cerner associates and external clients, (Trusts, BT) were enrolled in required courses, and responsible for keeping the LMS system up to date.
• Delivered end user training for 'SystemOne' and 'Choose and Book' to all staff levels from secretaries to consultants
• Created easy to follow user guides for various systems - from basic to in-depth instructions
• Carried out regular data cleansing and assisted with data analysis and statistics
• Trained members of staff on various software applications
• Maintained the patient database - changing users access if required
• Resolved any technical faults users had with the system swiftly and efficiently
• Created reports with a variety of parameters
My duties in this position varied greatly from material auditing to event management. My main objective was to ensure the smooth running of the administrative functions of the business. The attributes necessary for such a position were to have a good understanding of the problems and opportunities found in a dynamic business environment and to have knowledge of the procurement cycle, business forecasting and performance charting.
Higher University of East London (1998-2001) BA/Bsc Information Technology and Media Studies (Honours 2:2) College
Hendon College (1996-1998) BTEC National Diploma in Media Studies Secondary Education
St. James Catholic High School. Colindale. London (1988-1994) GCSE's English, Mathematics, French, Graphic Design, Photography and Drama.
