Anna Nikolaeva, Digital medical Archive techsupport

Anna Nikolaeva

Digital medical Archive techsupport

State hospital

Location
Russian Federation
Education
High school or equivalent, high school
Experience
10 years, 6 Months

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Work Experience

Total years of experience :10 years, 6 Months

Digital medical Archive techsupport at State hospital
  • Russian Federation
  • February 2015 to December 2019

- transforming old medical archive into digital
- helping doctors with new software

Head of moderators + techsupport at Vichatter
  • Russian Federation
  • November 2012 to October 2014

- techsupport for customers (via chat, e-mail, Skype)
- forwarding technical problems to developers via bugtracker
- hiring distant moderators, testing them, making schedules, training them
- moderating video content
- writing posts in groups in SM (Facebook and Vkontakte)

tech support at Moscow Department of Education
  • Russian Federation
  • August 2012 to November 2012

helping users with Educational programs on tech support line

administrator in a hostel at Hostel
  • Russian Federation
  • September 2011 to December 2011

everything in a hostel - from booking online and greeting guests to cleaning the rooms

Head of delivery department at Volvo service
  • Russian Federation
  • January 2009 to June 2009

Working with delivery drivers to make sure that all spare parts come to service area in time

delivery driver at EMS Russian Post
  • Russian Federation
  • September 2007 to June 2008

Delivering mail and packages.

supervisor in web-data district (checking work of operators) at Ozon.ru
  • Russian Federation
  • September 2005 to July 2006

Putting information about books (image and short note) on the company site www.ozon.ru, when became a supervisor- checking work of operators doing it.

Secretary at Central pipes
  • Russian Federation
  • January 2002 to September 2002

Ordinary secretary duties.

Education

High school or equivalent, high school
  • at High school
  • June 1996

Specialties & Skills

Customer Support
Technical Support
Moderation
troubleshooting
customer support
solving problems
translation
techsupport

Languages

Russian
Expert
English
Intermediate

Training and Certifications

HTML & CSS basics (Training)
Training Institute:
"Specialist" by Bauman Moscow State Tech University
Date Attended:
September 2013
Duration:
230 hours

Hobbies

  • cycling, reading, hiking, trekking