Anna Ryan

Meeting and greeting customers and qualifying them to find the right car for their budget and practical needs.
•Conducting trade in appraisals to support my new retail deal
•Attending FCA training on the product, process and F&I.
•Delivering satisfactory customer service to enhance the brand's perception from customers.
•Calculating EMI's and compiling the deal for the customer in a strategic way.
•Prospecting, attending events and being pro-active to generate my own leads.
•Forecasting number of vehicles I will invoice at the beginning of the month.
•Answering customers objections which may be stopping them from making a buying decision.
•Constantly educating myself on the brands competitors and current offers.
•Going on demonstrative drives and highlighting the features, advantages and benefits the car has.
•Selling additional bolt- ons such as smart repair, service packages and insurance.

-To represent the franchise and to reach sales targets.
-Responsible for ordering tailored stock from manufactures.
-Accepting customers for car finance, which involved getting all the legal documents registered, signed and then submitting them to tri-party finance brokers.
-Completed my SAF and FCA and automotive compliance exams and assessments to become an automotive financial adviser and FCA sales competent for Fiat/Abarth.
-Attended Training courses to broaden my practical knowledge of the mechanics of the vehicles I was selling.
-Following the sales process and using strategic negotiation skills to close deals.
-Managing Customers expectations whilst following the standard FCA sales process.
-Reporting my daily traffic to management whilst evaluating my conversion from walk-ins to closing ratio.
• Prospecting by contacting and meeting service customers.
-Organizing PDI’s (pre-delivery inspections) to ensure that the car is safe and the correct order, chassis and V5’s have arrived. Working closely with the workshop to ensure best practice.
-Working on a fast and efficient time-scale for delivery and then making a follow up call.
-Keeping up with KPI’s to ensure I am working to my maximum standards and performance.

I worked to generate new client leads by monitoring and analyzing marketing strategies by exploring ways of improving both existing and new strategies to drive new customers to the company.
•To deploy successful marketing campaigns and their implementation from concept to execution.
•Work closely with a graphic designer and production company to produce valuable and engaging content for our website, blog and other media platforms.
•I have generated sales plans to grow income in target market sectors and to research and develop new market opportunities.
•Meeting with customers to discuss their demands and needs to find a property that worked with their need and budget.
•Meeting with real estate investors to discuss their desired annual yield they needed to obtain so that I could find them a suitable investment plan.
•Oversee the annual renewals process, ensuring on-target retention and ensuring that multi-year deals are kept.
•Explore possible sales channels and constantly keep up with the market trends.