Program Manager
Amazon
Total years of experience :17 years, 4 Months
• Liaise with marketplace to identify and implement tools required by Cloudtail to become a market leader in ecommerce space (turnover of over 4K CR last year)
• Define Operations plan for upcoming year to allocate tech bandwidth and funding for seamless implementation of projects for next year
• Manage Product launches by understanding new tools, coordinate with Tech, Product and Business teams to launch, conduct UAT, train and monitor tools
• Review status of project progress, problems, solutions and impact with senior leadership to provide visibility and elicit feedback
• Build consensus with Senior leaders for new tool launches and drive adoption to ensure organizational goals are met
Ensure that there is are items in stock when customers buys from the website
Maintain a healthy inventory level
Project Management
• Track projects and ensure deadlines are met through cross functional interactions when needed while maintaining quality
• Implement industry best practices in the process lifecycle to continuously adapt to changing requirements and environments
Reporting and Metrics
• Develop metric to drive process improvements and highlight pain points like vendor compliance and internal issues to senior leadership
• Ensure technology standards are met for each delivery and publish updates to stakeholders for critical projects
• Build scalable models and support phased launches to ensure data integrity is maintained while ensuring best practices to protect data are in place
Client Management
• Coordinate with vendors to ensure purchase orders are on track to ensure projected demands are met
• Liaise with CS (Customer Service) team to understand issues, analyze root cause and solve to avoid repeat issues
Process Management
• Ensure warehouse across North America do not cause repeated customer issues in terms of delivery or quality of products received by customers to ensure repeat orders
• Ensure that the products from vendors reach the warehouse and are stored correctly in an efficient manner to reduce lock up of capital
• Manage six e-commerce projects in areas such as Product Launches, MOSS development and Site Maintenance
• Involve in project management activities like scoping, budgeting, resource planning and billing
• Led a team of 50 Associates on a daily basis for executing projects for clients
• Re-engineer and strengthen existing as well as new business processes and manage its activities
• Determine process improvement opportunities in quality and productivity by establishing standards
• Establish communication to share recommendations with clients and senior management
• Make tactical decisions for the projects by working with management to resolve process gaps
• Monthly & Quarterly Business Reviews to assess performance and take corrective measures
• Instrumental in the strategic launch of software space in eClerx
• Liaise with the Tech team for creating IT solutions and interpreting / analyzing client systems
• Run pilots to gain client confidence and grow business
• Oversee Resource Management for the Program
• Managed company CRM (on Salesforce.com) for driving lead qualification process
• Reviewed competitor information and update the senior management about market trends
• Identified prospects through web analytics and other web traffic monitoring methods on company website
• Coordinating with the managers in the US and Europe in order to run marketing campaigns effectively
• Manage sales force management initiatives, product development efforts and channel marketing programs
• Develop, implement and monitor comprehensive marketing strategies in line with the business strategy
• Review, evaluate and report on past marketing plans and provide suggestions
• Interacted and Assisted with Presales Team in system understanding on behalf of offsite team
• Helped senior management in client demos and creating release documents
• Involved in understanding requirement, interacting with client to convert them into system information
• Led a module to conduct design, maintenance, coding, debugging, change management and documentation
• Received client appreciation for fast turn around and high quality of delivered projects
• Passed with Distinction (83%) • Member of Alumni Committee in College • Successfully organized Cultural fest and Inter College Management Festival Internship: MeritTrac, Bangalore (Duration: 3 months) Topic: Operations Review and Control Strategies • Studied and documented various activities in the Operations Department of the Company • Participated in the all events organized to understand the ground level operations of the company • Received appreciation on the suggestions given for process review and cost control
• Internship at ISRO to develop a Communication platform for Satellites • Presented paper on Quantum Dots for technical symposium • Member of the Placement and Fest Committee in SCT