IT Head
OITC Group
Total years of experience :29 years, 0 Months
Working for OITC Group W.L.L as IT Head Administering It department for In house and customers.Giving support service to customers of OITC like Qatar Armed forces, Rasgas, Qatargas, HMC etc.
1. Perform maintenance on systems as necessary due to system failures or lifecycle management to include testing and documenting changes to provide assurance that security, hardware/software, image, and driver patches are appropriately applied.
2. Liaise with other local and global IT specialists/architects.
3. Coordinate timely planning, deployment and support of IT systems.
4. Analysis of business application and translate them into technical requirements
5. Participates in implementation, maintenance and support of corporate application systems for assigned business area
6. Provide first level support for business applications and where applicable second level support for Help-desk.
7. Monitoring the performance of applications after customization, auditing security, user-friendliness, participating in cross-disciplinary teams and end-users to ensure the developed functionalities meet their requirements and comply with QA standards.
8. Designed, developed and implemented hardware inventory system on Ms Access track and maintain the I.T inventory.
9. Designing, developing and producing procedures, training guides, tutorials and other such materials as and when required.
10. Designing publicity materials such as poster charts, newsletters, articles, memory booster cards & mind maps.
11. Customizing, enhancing existing modules and tools as well as developing new functionalities, processes in PIMS which involves programming in .NET Framework (C#) with SQL Server at the backend.Carry out regular information updates scripting languages.
12. Support standard reporting tools (Crystal Reports, Appframe Reports 3, Access Reports) for developing & designing new identified reports as well as customize existing ones to meet project requirements
13. Developing control measures and security standards for various business units to ensure security, privacy and confidentiality of data as per the constant change in the organizational structure of the growing project.
14. Monitoring and supervising the development of other I.T software projects within the project liaising with the involved business units and the contractors
15. Providing technical reports to Business Services Manager, Business Systems Supervisor as and when required.
16. Enhancing use of technology and identifying opportunities to automate processes over time
Working for Hamad Medical Corporation - in the Health Information Systems Department giving support service to end users and designing developing managing software applications which are useful to the end users.
1. Provide Infrastructure, Help desk Support for IT Infrastructure team on 24/7 basis.
2. Develop and Maintenance and Implementation Help Desk software for Corporation and maintenance of user support modules.
3. Respond to IT Help desk incidents, problems and requests; troubleshooting, repairing, installing and configuring task
4. Generate relevant reports for management on timely basis using IT Help desk software
5. L1 And L2 Support for End user.
6. Support for Oracle DB access writing SQL queries, SQL plus, PL/SQL, iSQL, Oracle family of products
7. Maintain the Communication Server, Mailboxes of clients. Support and Maintenance of email clients
8. Management of file Servers. Application servers and User access.
9. Maintenance of backup, disaster recovery plans and perform backup and restore procedures On application and Db servers.
10. Administration of file storage, common areas, user home directories, user rights, Shared Directories. Public and private directories.
11. Management of web portal www.hmc.org.qa on IIS
12. Maintenance and configuration of Health card and BirthCertificate Modules for www.e.gov.qa
13. Implementation of ERP Module and integration with custom software
14. Support and Maintenance and Implementation of Pediatrics Emergency Software, Emergency Medical services
As Software Consultant and E-Commerce Manager
Job Profile:
Given consultancy to IMTAC a leading Software firm in Muscat Oman on web site development and related web technology.
• Resolving Technical issues related to web hosting like setting proper permissions on Unix and Windows hosting, creating accounts on IIS, Apache, FrontPage, Form processor, fixing coding issues related to PHP, MySQL, CGI, Windows, E-mail etc.
• Handling issues related to FrontPage, FTP, Email, Domains. Search Engines, Web Statistics.
• Handling Domain registrar issues related to domain renewals, Registrar transfers, correcting the DNS records.
• Guiding Team members to trouble shoot server and system related problems.
• Escalation of Major issues and outages to proper client groups/teams. Live Technical Chat Support
• Periodically reviewing the team member’s performance by conducting QA audits and suggesting the guidelines for improvements.
• Conducting training to the team members on technical subjects, giving them the tips to handle difficult customers and help the management to improve the overall performance of the center.
• Managing Windows 2000 server.Resolving the issues related to IIS and Apache web servers.
• Managing / administering MySQL and MS-SQL server.Updating and managing the DNS server.
• Fixing the issues related to server side scripting languages like ASP, Perl, PHP, ColdFusion
• Troubleshooting the issues related to Mail servers and proving the resolution.
A Microsoft Solution Provider. As corporate consultant.
given consultancy, training, and support in Microsoft products .for companies
like
Tata Iron And Steel Company.
Tata Telecom
Rastriya Chemicals And Fertilizers
Crompton And Grieves.
Eastman Kodak Ltd.
Ycmou University Nashik
Dharamji Morarji Chemicals
Zee Television Network Etc
Which are some of the biggest corporations in the subcontinent INDIA
Developed an On Line Examination System :
About the package:
Team size : 2
Duration : 3 weeks
Backend : MS Access (70).
Front End : Visual Basic (5.0).
O.S. used : Windows 95.
The Package provide facilities for
* Storage of QuestionBank database
* Generating daily, weekly and monthly Exam results.
* Printing results with details..
Library Management System :
About the package:
Team size : 4
Duration : 4 weeks
Backend : ORACLE 7.3
Front End : Developer 2000
O.S. used : Windows 95.
The Package provide facilities for
* Maintenance of Member and Supplier details.
* Generating reports giving details of books not returned beyond date.
* Generating reports giving details of all books subject wise.
Received company's highest sales award four years in a row.
Developed Excellence In Sales training course.
Proficiency In operating Systems Like Unix Dos Windows 95, Windows 98 Windows
2000 Windows NT
MS word Excel PowerPoint Outlook
VisualBasic MS Access Oracle developer 2000
C C++ Java HTML FrontPage Deamweaver Flash DHTML JAVA Script ASP SQL
Databases Oracle JSP XMl Wml And E -Commerce
Web Servers like IIS, Apache, Xitami, Samba
Hardware networking TCP/IP networks, routers
Installation of Internet, Intranets, Webservers. And setting up of complete
internet website. And website security management
Bachelor of Engineering (B.E.)