Helpline assistant
United Nations High Commissioner For Refugees - Other Locations
Total years of experience :16 years, 4 Months
Calling back refugees on the protection escalation line
servicing and providing counselling
protections and referring
making sure tasks are finalized on time
conduct GBV and PWSN assessment
counselling
referring
conduct BIA and BID assessment
drafting
conduct Psycho-social support sessions
conduct awareness sessions
referring case to GBV - CP and PWSN departments
Arwan pharmaceutical industries S.A.L.
May 2012 till present
Arwan Pharmaceutical industries S.A.L, is a leading pharmaceutical company located in Jadra and it is a industry that produces medicines and drugs and sell them in the Lebanese pharmacies and hospitals.
Working as full timer media and public relations in charge employee
• Responsabilities include: • Covering all the events and the launching of all products in the media, Tvs.. and filing them in the archive
• Visiting the ministries to legalize the medicines (ministry of foreign, ministry of labor)
• Visiting the embassies to do meetings and legalize documents that should be sent to different countries (embassy of Iraq, Kuweit, UAE, Syria, KSA)
Asmae and Alpha NGOs
October 2011 till April 2012
Asmae and Alpha NGOs are two international Organizations working with the United Nations and the European Union to help refugees to get a better lifestyle and get better opportunities and help people to protect themselves from sexual abuse and violence.
Working as official part timer translator (Arabic - French - english & French - english - Arabic)
• Responsibilities include:
• Write articles
• Translating on Ground between French teachers, psychologists, animators.. and Palestinian Directors and professionals
• Translating Articles, preparing Reports
Rafic hariri international airport
Duty free
12/2010 till 7/2011
The duty free is located in the Beirut international airport and it is a very known department where you can find all the cosmetics and perfumes free of charges
➢ Sales supervisor & Cashier
• Responsibilities include: o Packing the new items
o Covering the cash
o Sale the items
o Working on the cash as a cashier
Etoile Suites Hotel
Beirut, Lebanon
May 2007 till May 2010
Responsibilities inclu
Etoile Suites hotel is a 5 stars boutique hotel located in the downtown of Beirut. It is a small hotel containing 21 luxurious rooms, restaurant and lobby.
➢ Night Shift leader and front office agent Am shifts
➢ Indoor Sales agent from 2009 till may 2010
2007 till 2009
• Responsibilities include: o Auditing all daily transactions.
o Preparing a list about all the check in and out of the night
o Supervising the night employees.
o Monitoring client's satisfaction indices.
Concerning the sales department: - Preparing a list about the travel agencies located in Lebanon with addresses and phone and fax numbers
- Calling the travel agencies and take an appointment to visit their companies and give informations about our hotel and prices
- Dealing with travel agencies during low and high seasons
- Booking and sending confirmation emails to clients and travel agencies
- Supervising the clients stay and keeping them updated about every changing or emergency incident
Bacc 2 (SE) graduated on June, 2006