Head Teller
Sharjah Islamic Bank
Total years of experience :19 years, 7 Months
Actively involved in Cash Area as Head Teller and respective responsibilities as
Under Customer Service:
• Guides and assists tellers in providing operations assistance to customers and ensure accuracy and compliance with procedures and regulations.
• Attends to and resolves issues and complaints that arise with customers according to his delegated authorities. Refers to higher supervision in cases out side his authority.
• Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.
Teller Operations:
• Opens vaults in conjunction with designated Teller or Branch Operation officer, withdraw cash boxes and distributes them to the tellers, spot checks tellers operation to ensure compliance and regular safe progress of operations.
• Reviews at the end of the day, all teller transactions against the journal, count the money, sign related documents and secure the cash boxes in the vault. Close the vault.
Problem Solving :
• Investigate all deviations and exceptions reported in the counter area of the branch, document them and obtain necessary approvals for their quick resolution.
• Having through knowledge on remittances and cheques process to be able to handle all related inquires and complain.
Banking Operations Support:
• Enhance usage of ATM by customer coaching & ensure minimum risk for ATM maintenance.
• Maintaining tight control on all branch sundry, suspense and income accounts and prepare monthly reports.
• Ensure branch GL monitored, balanced & reconciled as per guidelines.
• Ensure any changes / modifications to the processes and policies made by H.D are timely implemented.
Cash Control:
• Eliminating risk of cash differences by diligently enforcing, controlling and monitoring the cash transaction processed and ensuring accurate delivery of cash to customers at all times.
• Ensuring cash shortages and excesses both at counter are at zero.
• Investigating thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking.
• Reporting deviations/exceptions to concerned authority as per standard practice recommended by the business.
• Maintaining an up to date balance inventory of all security items and stationary.
Audit Review
• Adhere to all policies and processes to ensure an acceptable risk rating of the coutner area by audit.
• Ensuring any changes/ modifications to the processes and policies made by H.O are timely implemented.
• Ensure effective risk management for the teller functions in the branch.
HR Development and Administration:
• Monitors the performance of assigned employees and determines their training needs and provide appropriate coaching and training to enchance their capabilities and performance.
Policies and Procedures:
• Adhere to all bank policies and procedures.
• Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by audit.
• Communicates the requirement of operational procedures and instructions to subordinates and moniter their adherence so that work is carried out in a controlled manner.
• Excerises financial responsibilities at the level established by Management for this position. Makes own decision for matters within the scope of the position and refers major decisions and recommendations to higher levels of supervision for further discussion, approval and handling
Job Dimensions:
• Number of staff supervised including both area i.e Customer Service and Cash Area is 6 in Total currently.
Company Profile: Al Ansari Exchange Co. is the no.1 leading exchange house in UAE with largest branches network. The products provided by the company are purely financially likewise remittance World wide through Telex & Instantly. And with many more products & services. Provides high level of Customer Service.
Experience Profile:
∙ Handling Cash in bulk both FCY major currencies & locally.
∙ Collecting cash from remittance staff.
∙ Sending Remittance through Telex to European countries, Asian & GCC.
∙ Handling Western Union Transfers I.e. Sending & Receiving globally and there related troubleshooting.
∙ Preparing National Bonds, Express money transfers provided by the company.
∙ Making Credit Cards Payments, Handling POS Transactions.(cash advance on major credit cards)
∙ Anti Money Laundering Procedures.
∙ Reporting directly to Branch manager at day end for closing till & verification & follow-ups of transfers.
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