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Anwar  Farahat , Sales Operations Coordinator

Anwar Farahat

Sales Operations Coordinator·Gulf Medical Co, Ltd.

Saudi Arabia

Master's degree, Master of Business Administration

Work experience

Total years of experience: 19 years, 6 months

Sales Operations Coordinator

February 2020 - Present

Gulf Medical Co, Ltd.

Riyadh, Saudi Arabia

I found this job using Bayt.com

February 2020 - Present

1- Receiving the purchase orders from the customers directly or through the responsible teams.
2- Record the purchase orders in the main record of all the purchase orders for the whole company.
3- Maintain the above-mentioned record as the sole keeper and send the weekly relevant reports as required by my superiors or other sales teams.
4- Revise the terms & conditions of every Purchase order as per the policy and the internal regulations.
5- Process the Purchase orders to the SAP system for the operations department to prepare the materials for delivery.
6- Maintain the papers and the electronic archiving as well for all the purchase orders once they processed into sales orders by me.
7- Maintain the file keeping for the relevant invoices once issued and received and by the customer(s).
8- Receiving all the customers’ requests and complaints and direct them to the responsible team(s) and follow up until the problem is solved in order to get back to the customer with the solution(s).
9- Report to the Area Manager directly.

Company industry:
Medical Clinic
Job role:
Sales

Sales Coordinator

February 2021 - February 2023

Medical Elements Contracting Company

Riyadh, Saudi Arabia

February 2021 - February 2023

Responsibilities & Skills:
Handling the administration of the sales cycle and customer relations as following:
A- Receiving the RFQ, directly or through IPORTALS, from customers and respond with the
quotation(s), tenders or standard purchase requests, after consulting with the sales manager.
B- Submitting the biddings for tenders after compiling them as per the announced
specifications and prepare all the required documents i.e. letters of bank guarantee and
cover letter. (Governmental customers)
C- Follow up for issuance of awarding, contracts and related Purchase Orders.
D- Administration of NUPCO Marketplace account.
E- Receiving the purchase orders from customers (governmental or private / credit or cash)
and have them recorded for business purposes
F- Purchase Orders processing through SAP system after revising the terms & conditions
G- Order Placing with suppliers (domestic & overseas) and follow for shipments details
H- Managing the material control with the warehouse through the SAP system or physical as
well as the periodic inventory process
I- Handling the delivery arrangements and requirements i.e. paper work, communications and
logistic support.
J- Issuing the invoices for the related Purchase orders and follow up for realization of invoices
by customers.
K- Follow up for the payment of the realized invoices whether by direct payment or through
claims as per the terms of each customer
L- Preparing and submitting statistical sales reports to the Management on request or periodic

Company industry:
1352
Job role:
Sales

Material Control Specialist

August 2017 - February 2020

Gulf Medical Co, LTD

Riyadh, Saudi Arabia

August 2017 - February 2020

1- Receiving the sales orders from the responsible teams for processing the delivery, either from the stock which I check physically and on SAP system for all the materials or by ordering the materials from the supplier (s).
2- Creating Stock Transfer Orders to manage the transfer of stock materials from the central warehouse and Sub-warehouses.
3- Coordinate the order placing with the suppliers.
4- Coordinate for invoicing once the materials received through the Internal Transfer Orders issued for the Stock Transfer Orders.
5- Issuing the invoices for the purchase orders after coordination with the sales teams.
6- Translate the invoices and any other related documents to Arabic; as an experienced translator, as requested by the customer.
7- Deliver the invoices to the warehouse and coordinate with the Logistic team for delivery.
8- Keeping Logs, Files and archives (hard and soft copies) for all the aforementioned as per the file controlling protocols.
9- Reporting to the Operations Manager.

Company industry:
Medical & Healthcare Equipment
Job role:
Logistics and Transportation

Account Receivable Specialist

February 2016 - August 2017

Gulf Medical Co, LTD

Riyadh, Saudi Arabia

February 2016 - August 2017

1- Receiving the purchase orders from the company representatives to the customers and have them recorded in one master record.
2- Processing the purchase orders to the material management department to provide the requested company stock or request them from the supplier.
3- Follow up with the with the material management department to have the items available before the delivery dead line to avoid any penalties upon delayed deliveries.
4- Follow up with the material management department to have the items invoiced and delivered and the invoices are received officially by the customer whether by receiving reports or live stamps.
5- Collecting the invoices that are accepted by the customer from material management department and have them recorded in SAP system as Realized.
6- Prepare the financial claim to be submitted to the customer in the same order of documents as per the every customer's relevant criteria.
7- Handover the claims to the collection team members.
8- Follow up with the collection team until the claimed amounts are paid by the customer through wire transfer or direct cashing.
9- Reporting to higher management

Company industry:
Facilities & Property Management
Job role:
Management

Customer Relations Representative

June 2014 - February 2016

Gulf Medical Co, LTD

Riyadh, Saudi Arabia

June 2014 - February 2016

as a Sales Coordinator and Customer Relations Representative i was responsible for the following:

A- External Coordination (Customer Relation Management)
1- Serving as the main point of contact with customers by receiving all types of customer inquiries- (request for quotation- purchase orders- inquiries about the items delivery status- inquiries about the company's product portfolio- customer complaints...etc) via email, fax or telephone or by direct contact through the regular customer visits.
2- Communicate promptly with the responsible employee as per the type of the customer's need which will be one of the above mentioned.
3- Follow up and expedite with the responsible employee until I get the mission accomplished in a very short notice.
4- Feedback the customer ASAP so that the customer would feel how important he/she is to us which will reflect the satisfaction and content of the customer with the level of service provided which eventually shall keep him/her our customer not of somebody else. (IT TAKES MONTHS TO FIND A CUSTOMER, SECONDS TO LOSE ONE)
5- Receiving purchase orders from customers and process them on SAP system.
6- Follow-up and monitor the whole sales cycle of the purchase order until delivery, realization of invoices, claiming and cashing.

B- Internal Coordination (Administration):
1- Handling the internal communication between the different departments.
2- Defining the responsible department and employee who shall handle the task (customers’ requests).
3- Define the way of responding to the customers’ requests depending on my administrative and legal experience and also the relationship with the customer

Company industry:
Medical & Healthcare Equipment
Job role:
Sales

Executive Secretary

October 2012 - June 2014

AlBakri & Sons Holding Co.

Jeddah, Saudi Arabia

I found this job using Bayt.com

October 2012 - June 2014

1- Communication management in terms of public relations with VIPs.
2- Translation and preparation of documents i.e. contracts, correspondences and memos.
3- Filing management.
4- Coordination and monitoring the implementation of the Manager's orders to other departments.
5- Domestic and International travelling arrangements.
6- Managing the meeting calendar

Company industry:
Marine Transport Services
Job role:
Secretarial

Deputy Project Manager

October 2011 - September 2012

Saudi Bin Ladin Group

Medina, Saudi Arabia

October 2011 - September 2012

I was carefully selected for this position by the HR administration and it was a promotion for me. The project was operation and maintenance of National Guards Hospital in Madinah and was subcontracted to the Malaysian Co. AMPM.
In this position i assist the Malaysian project manager in the administration activities as an experienced employee as I have been in the company for the last three years in the head office and my activities are covering almost everything in the project as follows:
1- Staff housing
2- Time keeper
3- File keeping
4- Salaries dispensing
5- Store keeping
6- Handling all administrative activities with Madinah Area Office
7- Providing the site in terms of water, fuel and other materials …etc.

Company industry:
Facilities & Property Management
Job role:
Management

Translator And Secretary

July 2008 - October 2011

Saudi Bin Ladin Group

Jeddah, Saudi Arabia

July 2008 - October 2011

1- Translation of conversations and correspondences (internal-external-memos).
1- Administration of activities as a Health Care Officer and Secretary for the Section Head.
2- Accounting skills as medical expenses accountant (credit- cash)
3- Administration of medical reimbursement claims with the insurance companies
4- Administration of vehicles accidents’ claims with the insurance companies

Company industry:
Facilities & Property Management
Job role:
Research and Development

Medical Translator and Secretary for Medical Director

September 2006 - March 2008

House of Medical and Scientific Instruments Company

Al-Ula, Saudi Arabia

September 2006 - March 2008

1- Translation of medical reports (case reports, ER, referrals) and cancer cases reports to be submitted to the Royal Diwan for abroad treatment purposes.
2- Translation services between the Non-Arabic physicians and the patients (orally and written).
3- The translation and preparation of all the internal and external correspondences addressed to and from the hospital as the secretary of medical director.
4- Effective communication skills with the colleagues, patients and patients relative (Saudis - Non Saudis)

Company industry:
Facilities & Property Management
Job role:
Management

Education

American International Theism University

September 2020

September 2020

Master's degree, Master of Business Administration

United States

GPA (percentage): 75%

GPA (percentage): 75%

Cairo University

May 2006

May 2006

Higher diploma, Translation And Interpretation

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

Menoufia University

May 2002

May 2002

Bachelor's degree, english language and literature

Egypt

GPA (percentage): 65%

GPA (percentage): 65%

Skills

Supply Chain
Expert
Supply Chain
Expert
Administration
Expert
Administration
Expert
Customer Relations
Expert
Customer Relations
Expert
Translation
Expert
Translation
Expert
ERP CRM
Expert
ERP CRM
Expert
supply chain management
Expert
supply chain management
Expert
materials
Expert
materials
Expert
problem solving
Expert
problem solving
Expert
negotiation
Intermediate
negotiation
Intermediate
logistics management
Intermediate
logistics management
Intermediate
purchasing
Expert
purchasing
Expert
operations management
Expert
operations management
Expert
operation
Expert
operation
Expert
teamwork
Expert
teamwork
Expert
accounting
Intermediate
accounting
Intermediate
typing
Expert
typing
Expert
quotations
Expert
quotations
Expert
minutes
Expert
minutes
Expert
order
Intermediate
order
Intermediate
mail
Expert
mail
Expert
outlook
Expert
outlook
Expert
office administration
Expert
office administration
Expert
marketing
Intermediate
marketing
Intermediate
sales coordination
Expert
sales coordination
Expert
digital marketing
Intermediate
digital marketing
Intermediate
customer communications
Expert
customer communications
Expert
internal processing
Expert
internal processing
Expert
auditing
Expert
auditing
Expert
English Language
Expert
English Language
Expert
Business Administration
Intermediate
Business Administration
Intermediate
literature
Expert
literature
Expert
legal translation
Expert
legal translation
Expert
language teaching
Expert
language teaching
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
Translation
Expert
Translation
Expert
Legal Translation
Expert
Legal Translation
Expert
Logistics
Expert
Logistics
Expert
ERP CRM
Expert
ERP CRM
Expert
SAP CRM
Expert
SAP CRM
Expert

Languages

English

Expert