Parts Controller & Claims Coordinator
Samsung Electronics
Total years of experience :11 years, 0 Months
• Receiving mobile phone spare parts from GCS (Gulf customer services)Dubai as per purchaser order of Samsung Jeddah Branch and update it in the ERP system "SAP".
• Issuing of parts as per the sales order and to Samsung service center as well.
• Coordination with courier companies i.e DHL, TNT, FEDEX and ARAMEX in order to deliver the goods to the customer
• Taking random inventory of parts on monthly basis and reconcile with the system.
• Inform the management about the dead items of six months period in order to destruction purpose with insurance team.
• Receiving claims i.e DNA (delivery not available)LTP (long term pending)LPR (long term repair) and damage items from customer and feedback after getting answer from concern department.
• Preparing the scrape report of damage claim items.
• Update the master data file in the system for the above mentioned claims.
• After completion the process of each claim inform the finance to issue credit note for the customer after management approval.
1- Purchasing of material & Services within assigned commodity classes
2- Maintain files of purchase orders and other material to documents purchase activities.
3- Solicit and analyze quotations for required materials and services compliance with established trade practices and governmental regulations.
4- Maintain vendor contacts, handle adjustments for replacement of material or purchase order pricing errors and carry out follow-up, expedite or coordinate deliveries.
5- Support the procurement analysts by doing researching the market information or coordinating routine purchasing matters.
6- Managing freight forwarding and local custom clearance off all the incoming overseas shipments, ensuring the safe and JIT (just in time) deliveries.
7- Negotiating cost effective freight rates (international and domestic), review HS codes and approve incoming freight and freight forwarded bills.
8- Coordinating defective material report (DMR) having been issued, and obtain root cause, corrective action, RMA or credits as required.
9- Supervising and effectively coordinating the work activities to warehouse and distribution staff, providing guidance to them on day-to-day operation.
10- Analyzing and identifying levels of on hand active, passive and slow moving inventory to take appropriate action to optimize inventory levels.
1- Develop and maintain close customer contact providing both recognized and intangible value through direct sale of products.
2- Assist with the planning and implementation of on-going customer visits providing a strong professional relationship with assigned customers.
3- Establish and maintain a continuous “open-line of communication” with customers providing the highest level of internal and external customer service.
4- Coordinate feedback information with team members and customers.
5- Provide work leadership to lower level employees.
6- Tracks customer accounts and initiatives collection processes based on company procedures and policies.
7- Develop monthly and annual reports for the top management that rolls up all transaction details and successes.
8- Primary point of contact for sale information and client inquiries, distribute product information directly to clients through appropriate channels.
9- Prepare and arrange quotes, proforma invoices regularly. Assists customer and arranges payment terms in accordance with established guidelines.
10- Maintain logs, records and files.
1- Ensured effective and efficient warehouse performance, security and documentation.
2- Maintained inventory control of different items, tools, equipment and company assets.
3- Ensured the implementation of FIFO (first in, first out) rule in the warehouse that helps control inventory by shelf life.
4- Supported the procurement department by doing research about market trend.
5- Coordinated market information and routine purchasing matters successfully with procurement department.
6- Reviewed the idle inventory and was responsible for the disposal of the surplus stock as required.
7- Recognized, practiced and enforced safety rules and procedures in all the warehouse facilities.