Sales Associate
Salam Studio & Stores
Total years of experience :15 years, 1 Months
Developed and maintained relationships with clients to ensure satisfaction and high returning customer visits. Ensured luxury 'brand' was established with service, experience, and sales of products. Assisted in updating customer database. Helped with sales and improving revenue generation.
Working on luxury leather goods by providing exceptional customer service and demonstrating product knowledge to maximize sales.
Duties:
• Establish and strengthen healthy relationships and loyalty with customers, and promote brand recognition.
• To serve customers courteously and efficiently ensuring that the highest standards of customer service are met at all times
• Reporting to line manager on a regular basis on any customer inquiries or needs.
• Creating well established shopping sales environment for customer shopping satisfaction.
• Execute and support luxury boutique operation.
• Preparing well documented & well organized stocks in back store for easy accessible options.
• Providing customer with valued product knowledge details on products.
• Ensuring that all products and displays are maintained to the highest standards and customer satisfaction and legal requirements.
• All other appropriate duties as and when required by the Shop Supervisors
Responsible for sales, customer service, promotion of brand image and support in luxury and fashion boutique operation.
Duties:
• Establish and strengthen healthy relationships and loyalty with customers, and promote brand recognition.
• Manage and optimize each step of sales to deliver expected results.
• Execute and support luxury boutique operation.
• Developed and managed a client roster for each product in the store. Directly managed all aspects of sales in the store, including but not limited to inventory
• Advising potential customers of the best product that suits their individual needs
• Selling the features and benefits of the product
• Dealing with customers on an extremely professional basis
• Processing orders both on a face to face and e-mail/telephone basis
• Dealing with enquires and selling products and upgrades
1. Welcome customers into the store; initiate the sales process, offer them qualified advise on the available products, recommend/demonstrate appropriate products; and promote cross selling with a view to meet the customers' needs.
2. Provide professional till point service to close the sale and offer the customers an overall enjoyable shopping experience.
3. Handle customer complaints professionally and escalate any serious issues to the Store Manager for suitable resolution.
4.Maintain an up-to-date database of customers visiting the store.
5. Communicate to the customers the information on special offers/ sales promotion events.
6. Merchandise goods prominently on the shop shelves & display units, replenishing stocks as often as required in conjunction with the Store Manager and merchandising team.
7. Check stock levels daily and recommend orders to the Store Manager in order to replenish and maintain optimum stock levels.
8. Update product knowledge, follow latest trends to provide confident and relevant advice to customers and gather market intelligence to learn about competition / stay ahead of it.
9. Maintain personal grooming as per the brand standards to represent a positive image
Highly organized and well-presented experienced Receptionist able to work effectively under pressure. Consistently accurate and reliable with an excellent ability to deal with clients both in face-to-face situations and over the telephone.
Duties:
• Meeting and greeting clients
• Booking meetings
• Arranging couriers
• Keeping the reception area tidy
• Answering and forwarding phone calls
• Screening phone calls
• Sorting and distributing post