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Ardee John de Guia, Store Manager

Ardee John de Guia

Store Manager·PROJECT R INTERNET CAFÉ AND COMPUTER STORE

United Arab Emirates

Diploma, n/a

Work experience

Total years of experience: 2 years, 8 months

Store Manager

February 2010 - January 2012

PROJECT R INTERNET CAFÉ AND COMPUTER STORE

Philippines

February 2010 - January 2012

I take charge with full operations in the store
• Keen monitoring of stocks inventory in order to maintain the adequacy of the stock level but not limited to reporting of damage and defective items
• Accurate reporting of inventory against the delivery manifest, daily sales figures, weekly sales reconciliation and monthly sales statistics
• Ensures a good merchandising in accordance with the company’s standard
• Provide the new staff with product knowledge, store operation and regulations
• Prompt and polite response to customer needs, queries and complaints to maintain the good relation with the customer
• Establish procedures, polices and standard so that every work done in a pattern.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Management

Computer Attendant and Customer Service Representative

June 2009 - September 2010

TECHNO DOME INTERNET CAFÉ

Philippines

June 2009 - September 2010

• I take charge with full operations in the store in the absence of the Store Manager
• Resolves the customer queries and problems
• Handles the customer bills and payments
• Perform other responsibilities as assigned

Company industry:
Software Development
Job role:
Support Services

Encoder and Verifier

October 2009 - January 2010

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT REGION XII

Philippines

October 2009 - January 2010

• Converts and encodes all printed media and information to digital file for easy access and management.
• Responsible for the accurate data entry to meet the basic needs and indicators of poverty.
• Updates and reviews NHTS-PR database to ensure all information is precise.

Company industry:
Public Administration
Job role:
Information Technology

Education

CCIS Educational Foundation

May 2011

May 2011

Diploma, n/a

Philippines

GPA (percentage): 88%

GPA (percentage): 88%

At CCIS Educational Foundation i attend their program called Global Call Center Education Program. Its last for almost 3 months. I learned and developed proficiency in English and also my customer service skills through their program.

AMA Computer Learning Center (ACLC)

March 2009

March 2009

Diploma, Infomation Technology

Philippines

GPA (percentage): 88%

GPA (percentage): 88%

My educational course when is was at ACLC was Networking and Telecommunications Technology or NTT. It's a ladderized educational program where I can proceed for a Bachelor course for Information Technology.

Skills

Data Entry
Expert
Data Entry
Expert
Team Leadership
Expert
Team Leadership
Expert
Goal Orientation
Expert
Goal Orientation
Expert
Sales expert
Expert
Sales expert
Expert
Computer Industry
Expert
Computer Industry
Expert
Data Entry
Expert
Data Entry
Expert
Customer Support (billing, technical email)
Expert
Customer Support (billing, technical email)
Expert
Hardware/Software Computer Installation
Expert
Hardware/Software Computer Installation
Expert
Computer Troubleshooting
Expert
Computer Troubleshooting
Expert
Proficient in both oral and written (English)
Expert
Proficient in both oral and written (English)
Expert
Team Leadership
Expert
Team Leadership
Expert
Goal Orientation
Expert
Goal Orientation
Expert
Sales expert
Expert
Sales expert
Expert
Computer Industry
Expert
Computer Industry
Expert

Languages

English

Expert

Filipino

Expert

Training and Certifications

Certifications
Global Call Center Education Program
Cyber City International School
Feb 2010 - May 2010