Customer Service Officer
ALRAJHI BANK
Total years of experience :8 years, 9 Months
• Opens new accounts, completes associated documentation and loads into the banking system as per ALRAJHI policy and procedures.
• Contributes to the efficient operation of the branch through the accurate and timely processing of all transactions and account maintenance, including investment instructions, account information requests, withdrawals, loan reschedule, etc.
• Endeavors to increase the levels of funds held with ALRAJHI by new and existing clients by identifying and evaluating client needs’ through observation, listening and questioning techniques, and ensuring quality recommendations that will satisfy the client and influence their decision
• Responsible for influencing members’ decision making so that they transfer their ‘main bank’ transaction to ALRAJHI and utilize ALRAJHI range of no term deposit products, which assists the branch meet its funding margin objective.
• Responsible for daily balancing requirements and updating investment records as appropriate.
• Capitalize on opportunities to demonstrate superior customer service during communication with clients and professionals either by phone, correspondence and/or one on-one meetings, through the provision of courteous, efficient solutions to their needs.
• Shares responsibility for the ongoing improvement in the branch through participation in quality audit processes and submitting suggestions for improvements to processes
• Maintains a complete understanding of all products and services offered via ALRAJHI distribution channels, with knowledge sufficient to discuss product attributes fully and confidently.
• Contributes to the promotion of the branch by preparing displays, coordinating and distributing promotional materials and organizing functions.
• Develops and maintains relationships with new and existing clients in order to capitalize on opportunities to cross sell ALRAJHI products and services to existing and potential clients
Create and file customrs papers and documents into appropriate order.
Assists or prepares correspondence.
keep track on the dep. filling system.
Process mails.
Performs other duties as assigned.
Marketing and Sales Duties:
- Liaison between Marketing, Media, & public Relations -Organizing exhibitions/shows Assisting in organizing promotions -Liaising with clients, design agencies, sales representatives, finance.
- Creating product Materials ex. Company Profile, Sales Kit, and brochures and flyers
- Admin Official Lagoon Facebook Page ( create content, follow up with fans, reservation inquires or complaints)
- Follow up Employees’ traveling issues (visas, accommodation, tickets, and transportation booking)
- provide payroll information by collecting time and attendence records
- maintain employee information by entering and updating employement and status-change data
- schedule examinations by coordenating appointments
Office Manager :
-. Handling all General Manager office needs and requirements
-. Correspondents, incoming and outgoing faxes & emails related to GM office.
-. Managing and follow-up GM daily schedule, Meetings, appointments, travels.
-. Responsible for related accounts issues
Provides administrative support to the Human Resources Manager on all personnel matters and assists with payroll processing.
Duties and Responsibilities:
Perform customer service functions by answering employee requests and questions.
Assist with processing of terminations..
Assist with recruitment and interview process.
Schedule meetings and interviews as requested by HR Manager .
Schedule conferences by reserving facilities at local hotels and/or restaurants.
Make photocopies, faxes documents and performs other clerical functions.
Files papers and documents into appropriate employee files. Assists or prepares correspondence.
Prepare new employee files.
Process email.
Perform other duties as assigned.
Customer Service Rep. (Universal Agent- Du telecommunication- UAE)
-Handling customers inquiries, complaints, services requests on many line of business for a well known telecommunications company in UAE on a high skilled level (excellent quality results).
-Acting a floor support (managing work flow through the floor and provide knowledge support for the agents)
-Handling some back office tasks (call backs and cases follow up... etc).
-quality assurance: monitoring calls and calls investigations for quality purposes.
As a high ambitious person and in order to extend my experience, I have handled some additional tasks as an essential part of my job beside the main tasks as an Office Manager for The GM
Job Description:
Main tasks :
1. Handling all General Manager office needs and requirements
3. Correspondents, incoming and outgoing faxes & emails related to GM office.
4. Managing and follow-up GM daily schedule, Meetings, appointments, travels.
5. Responsible for related accounts issues
HR Responsibilities:
Updates HR spreadsheet with employee change requests and processes paperwork.
Follow up on daily basics employees working hours, Leaves, Vacations, lateness, overtime and updating system upon that
Assists with processing of terminations.
Assists with the preparation of the performance review forms.
Assists with recruitment and interview process.
Schedules meetings and interviews as requested by HR Manager.
Schedules conferences by reserving facilities at local hotels and/or restaurants.
Follow up employees’ traveling issues (visas, accommodation, tickets, and transportation booking)
Assistant for All Medical Insurance Issues.
Makes photocopies, faxes documents and performs other clerical functions.
Files papers and documents into appropriate employee files. Assists or prepares correspondence.
Prepares new employee files.
Processes mail.
Performs other duties as assigned.
- Handling all office requirements and needs, correspondents, incoming and outgoing faxes & emails related to office.
- Responsible for HR tasks all over the company which involves:
Personnel Affairs (printing and mailing and attention of the employees working hours and leave, medical Insurance, social security)
Assistance in recruitment and hiring process
Preparing some of the reports on the company's monthly sales.