Premium Account Manger
American Express (AmEx)
Total years of experience :14 years, 6 Months
- Developing and managing a close relationship with a portfolio of High Value Premium customers, with the passion for delivering an outstanding customer experience.
- Advising on and completing customer requests and providing expertise on Premium products or services and concierge requests.
- Ability to build strong and influential relationships with customers, colleagues and external partners and be able to leverage these to drive a positive experience for the customer.
- Presentable at all times and maintain the highest level of integrity & professionalism in all dealings with clients and partners.
- A creative problem solver and decision maker also possessing a strong level of business acumen.
- Managing a portfolio of clients.
- Discussing the products, services and advertising requirements of each particular client.
- Setting up meetings with clients and other agency staff.
- Delegating work to other members of the agency team.
- Briefing media, creative and research staff, and formulating marketing strategies.
- Liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively.
- Overseeing the status of PR campaigns.
- Negotiating with clients and agency staff about the details of campaigns.
- Presenting campaign plans to clients for approval or modification.
- Meeting deadlines and prioritizing tasks.
- Handling budgets and managing campaign costs.
- Monitoring the effectiveness of campaigns.
Bachelor degree in English Literature and Linguistics