ariel guiao

PF CHANG'S
BAHRAIN CITYCENTRE

• taking care about all our guest/employees
• educate my guest that we are family style dining bistro and encourage them to order dish to share
• using my menu knowledge to create a optimal dining experience
• provide excellent service
• keep a clean, well maintain station
• understand that consolidate steps is an essential part of service
• stock and maintain sidework before during and after every shift
• work as a teamplayer
• show mutual respect for all co-employees
• have a positive atittude with my teammates
• welcome every guest
• explain how to use the trio sauce
• describe our specialty cocktails
• write down every order and repeat it back to ensure accuracy
• serving the drinks and appetizer in a timely manner
• thanks every guest, and invite them to come back again




award/recieved: high seller 2013 (july, august, september, november)

high seller: 2014 (june, july, august, september, november, december)

warrior of the month (september 2014)

• Handling mini-bar of the hotel (72rooms)
• Guest relations/ assisting the guest for checking out
• Inspect the room for mini bar consumption
• Waiter/bartender
• Inventories/requisitions for mini bar/maintain room stocks
• In charge for room service of the hotel
• Performing multi tasking job as per needed
• Sales/sales target monitoring/reports
• Directly reporting to F&B manager

o Handling store operations and standards
o Guest relations/ hosting
o Waiter/bartender
o Coordinated sales target vis-à-vis revenue generating measures ie: action plans.
o Handling orientations and training for the operations.
o Handling opening and closing report for the operation
o Closing cash and sales report
o Performing multi-tasking job as per needed in the operation
o Directly reporting to the restaurant manger