Assistant Service delivery Manager
BBT, STS Group
Total years of experience :11 years, 4 Months
1. Plan and monitor the day-to-day operations to meet all regulatory, business, strategic plans, and Key Performance Indicators (KPI).
2. Liaise with the planning team for route optimization plan and scheduling programs.
3. Manage the service delivery team to ensure service levels and contracts are met within the timeline.
4. Liaise with staff and external clients at all levels in matter relating to service delivery.
5. Managing service delivery team, manage conflict and ensuring the team’s processes and tasks are carried out efficiently.
6. Observe and operate within business to ensure that QHSE standards are maintained, and all Policy statements are known and understood by employees.
7. Provide input into the development of the QHSE and information policy statements.
8. Support team in conducting Risk assessment and develop SSOW.
1. Respond to and follow up sales inquiries by email, telephone, and personal visits.
2. Formulate bids / quotes in coordination with management.
3. Controls expenses to meet budget guidelines.
4. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented.
5. Maintain customer database.
6. Maintain and develop existing and new customers through planned individual account support, and liaison with order-processing & Operations staff.
7. Carry out market research, competitor, and customer surveys.
8. Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
1. Review SOPs for all department to ensure that they are in compliance with IMS policy.
2. Review the financial reporting to ensure accuracy and to ensure compliance with the policies and procedures set.
3. Conduct stock take on monthly basis for Factory and showroom to reconcile with the records.
4. Presented audit findings to auditee and Executives.
5. Tracked corrective actions to ensure they were implemented.
6. Determine ways to cut costs and improve profitability
7. Assess the efficiency and productivity of internal staff and make recommendations for improvement
1. Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
2. Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
3. Communicate with clients to identify and define project requirements, scope, and objectives
4. Adhere to budget by monitoring expenses and implementing cost-saving measures
5. Assist project managers teams with the coordination of resources, equipment, meetings, and information.
6. Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
7. Organizing, attending, and participating in stakeholder meetings.
8. Documenting and following up on important actions and decisions from meetings.
9. Preparing necessary presentation materials for meetings.
10. Providing administrative support as needed.
11. Undertaking project tasks as required.
1. Carry out research and data collection to understand the Organization.
2. Conduct analysis and prepare report with findings and recommendations to CEO in presentation.
3. Implement recommendations or solutions and ensure periodic review for effectiveness of solution.
4. Detail study of business process and information flow chart to acquire customized ERP Solution and database.
5. Assisting in procurement of project items from Oversea.
Perform additional administrative and task base role.
1. Performing reconciliations of accounts.
2. Processing payments and invoices accurately and within expected time periods.
3. Verifying financial statements, ledgers and accounts and making corrections where appropriate.
4. Preparing profit and loss accounts sheets.
5. Data Entry of accounting transaction.
6. Creating and updating expense reports.
My is GPA is over all consistent. i was award a scholarship from USAid Pakistan. i worked as an active member of organizing society.