ارلين Siena, Customer Service Representative

ارلين Siena

Customer Service Representative

Concentrix - Philippines

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Bachelor of Early Childhood Education
الخبرات
1 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :1 years, 3 أشهر

Customer Service Representative في Concentrix - Philippines
  • الفلبين - Mandaluyong City
  • سبتمبر 2023 إلى نوفمبر 2023

Seasonal Healthcare Account- take inbound calls, do outbound calls, and respond to chats to help and process the enrollment of benefits for employees such as life and health insurance, medical, dental and vision coverage, employee assistance programs, etc. The employees are from different companies based in the United States, mostly in South Carolina.

Customer Service Representative في Foundever
  • الفلبين - Makati City
  • يوليو 2022 إلى يونيو 2023

Australian Financial Account- receive inbound calls, do outbound calls, and send emails if necessary to assist customers with their concerns about their debit and credit card accounts such as checking the account balance, transactions, fees and charges, issuing of cards or replacement, etc.

الخلفية التعليمية

بكالوريوس, Bachelor of Early Childhood Education
  • في Polytechnic University Of The Philippines
  • أكتوبر 2023

Certificates for EdTalks

الثانوية العامة أو ما يعادلها, Humanities And Social Sciences
  • في Metro Manila College
  • مايو 2019

Graduated With Honors Spoken Word Poetry Contest Representative

Specialties & Skills

Salesforce.com
Customer Service Management
Customer Service Skills
Microsoft Office
Customer Service
Microsoft PowerPoint
Communication
Teamwork

اللغات

الانجليزية
متمرّس
الفيلبينية
اللغة الأم

التدريب و الشهادات

Certificates for completing Certification Phase and PST- Concentrix (الشهادة)
تاريخ الدورة:
October 2023
Certificates for completing Certification Phase and PST- Concentrix (الشهادة)
تاريخ الدورة:
October 2023
Certificates for completing Certification Phase and PST- Concentrix (الشهادة)
تاريخ الدورة:
October 2023
Customer Service Representative Healthcare Account Product Specific Training (تدريب)
معهد التدريب:
Concentrix
تاريخ الدورة:
September 2023
المدة:
336 ساعة
Certified Financial Advisor (الشهادة)
تاريخ الدورة:
July 2023

الهوايات

  • Creative Writing
    Spoken Word Poetry Contest Champion- Polytechnic University of the Philippines (2020)