SENIOR SALES MANAGER
WA HOTELS JEDDAH
Total years of experience :19 years, 1 Months
A Hotel Sales Manager networks with potential clients, manages large accounts, works to maintain a loyal
customer base, and oversees hotel sales and marketing strategies.
Duties and Responsibilities:
* Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing
trends and results
* Establish sales objectives by forecasting and developing annual sales quotas for regions and
territories; projecting expected sales volume and profit for existing and new products
* Implement national sales programs by developing field sales action plans
* Maintain sales volume, product mix and selling price by keeping current with supply and demand,
changing trends, economic indicators and competitors
* Maintain professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies
* Contribute to team effort by accomplishing related results as needed
* Plan to ensure achievement of divisional and personal target, aligning with company sales policies
and strategies
* Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that
a high professional standard is achieved and monthly sales target and KPI target are met
* Ensure targets are delivered through people management, performance review, reward and
individual recognition
* Assess the strengths and weaknesses of the sales team and manage the sales program
accordingly
* Provide on-the-ground support for sales associates as they generate leads and close new deals
* Meet with customers to discuss their evolving needs and to assess the quality of our company’s
relationship with them
* Develop and implement new sales initiatives, strategies and programs to capture key
demographics
* Provide daily report of field sales success and communicate VOC data to superiors
* Sell to existing and potential direct accounts as well as provide sales support to distribution
partners to participate in closing and order or to facilitate and add value to the selling process
* Continually develop knowledge of the business climate, applications and competition for his/her
defined geography and accounts
* Develop, maintain and execute a territory plan
* Continually assess current business distribution channels, develop and evaluate their performance
and manage conflict ensuring alignment with territory plans
* Maintain data relative to partners, accounts and activities and will document customer
interactions
* Prepare reporting as needed
Ensures the smooth and efficient operations in the department through prompt, effective and proper
reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
Duties and Responsibilities:
* Work with Sales and Marketing Teams to develop a strategic sales plan
* Manage the Reservations Department to meet and exceed budgeted targets
* Monitor revenue variance, constantly, to identify areas of concern and build an approach to
maximize revenue
* Develop accounts, proactively, and coach the Sales Team to develop accounts successfully
* Seek opportunities, actively, to increase revenue
* Understand the competitive marketplace through analysis of trends and data and build a strategic
approach to manage trends
* Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer
service
* Recruit, select, and train Team Members
* Actively maintaining professional relationships with corporate, leisure business and travel agents.
* Handle any guest complaints and provide a swift solution.
* To find suitable solutions to meet guest needs depending on the possibilities available at the hotel.
* Supervise and ensure that the team offers a quality reservations service to all guests, in a timely
manner, and in accordance with the set Policies and Standards of the Hotel.
To assist in training, developing and motivating the Reservation Team in managing a high volume
of reservations.
* Actively maintaining professional relationships with corporate, leisure business and travel agents.
* Handle any guest complaints and provide a swift solution.
* To find suitable solutions to meet guest needs depending on the possibilities available at the hotel.
* Supervise and ensure that the team offers a quality reservations service to all guests, in a timely
manner, and in accordance with the set Policies and Standards of the Hotel.
* Excellent communication between Front Office and reservations is promoted and maintained.
* Assist the Director of Revenue in setting up rates in Opera, Online Channels and TPIs, and liaise with
the Sales department accordingly.
* OTHER FUNCTION: Took the Leadership Role in the absence of Director of Revenue.
Achievement Received: Supervisor of the Year 2012
RESERVATION
Duties and Responsibilities:
* Responsible and accountable for all operations in relation to the Reservations area of the Hotel.
* Responsible for handling telephone enquiries, accepting reservations and the subsequent input in
the computer system.
* To work in maximizing the hotel’s occupancy potential, whilst protecting the Hotel's business mix.
* To provide efficient and courteous telephone service to guests and callers to create a favorable
public image as part of service the hotel has to offer.
* To be discreet. All conversation overheard must be treated strictly confidential and never divulge
guest room numbers over telephone.
* All computer input, manual filing procedures and statistical information relevant to reservations
must be of high quality.
* To provide the most comprehensive and accurate information, to telephone callers, guests and
other staff and Department of the Hotel.
/SECRETARY
Duties and Responsibilities:
* Maintain all employee-related data in the employee master (new employees/changes in existing
employee status data).
* Opening bank accounts for the new staff and respond to employees queries regarding opening
of Bank Accounts and other HR related issues.
* Executes all necessary payroll procedure for timely completion of the payroll process.
* Process & provide payroll or headcount reports to the Department Heads for their approval and
information.
* Audit Employees Timesheet for hours worked and accuracy.
* Maintain, prepare and process payroll for organization personnel.
* Being accountable and responsible for all aspect of quality service for all personnel provides
accurate information for payroll and tax related issues.
* Resolving employees concerns relating to payroll related questions and systems issues.
* Keeping abreast of the company’s services, system and software changes in wage and tax law.
* Prepare payroll related journal entries for period-end.
* Compile and submit payroll deductions related check request and payments.
* Maintain a team oriented in dealing with fellow associates.
* Maintain confidentiality at all times on all matters.
* Provide efficient service.
OFF-SITE
Ground Floor, SGV Bldg., Gen, Trias,
Rosario, Cavite, 4106
OPERATION SUPPORT
Gedcor Square Bldg, Irasan Complex,
ParañaqueCity, 1700
DECLARANT / CUSTOMS REPRESENTATIVES:
Duties and Responsibilities
* Classify, compute duties and taxes and prepare customs entry declaration.
* Coordinates w/ various airlines/agents or shipping lines/agents regarding import & export
requirements & clearance.
* Supervise customs clearance of imported goods until delivery to the customer.
* Prepare and process all necessary papers/documents to release imported goods from the Bureau
of Customs.
* Maintain general filling system.
* Handle general inquiries.
* Prepare other related works.
ParañaqueCity
DECLARANT / CUSTOMS REPRESENTATIVES:
Duties and Responsibilities
* Classify, compute duties and taxes and prepare customs entry declaration.
* Coordinates w/ various airlines/agents or shipping lines/agents regarding import & export
requirements & clearance.
* Supervise customs clearance of imported goods until delivery to the customer.
* Prepare and process all necessary papers/documents to release imported goods from the Bureau
of Customs.
* Prepare other related works.
:
courses: ADRIALUNAELEMENTARY SCHOOL Adrialuna, Naujan, Oriental Mindoro