Senior Officer-Private Banking Operations
First Abu Dhabi Bank
Total years of experience :7 years, 3 Months
• Receiving documents from customer, branches and other departments.
• Delivering Managers Cheque, Demand Drafts, Cheque books, return cheques and trade
related documents to customers, branches and other departments.
• Prepares Bank Account Confirmations & IBAN letters request.
• Diligent transaction processing of Cash Management products related to Clearing, PDC,
Salaries and Inward Remittances transactions.
• Maintain top quality service to internal and external customers to avoid any escalations.
• Maintain confidentiality of customer sensitive information at all times.
• Monitor critical suspense accounts as per unit memo.
• Ensure safe custody of documents and customer records.
• Participate actively in the various initiatives from the unit and bank projects as delegated.
• Undertake all daily activities related to assigned product or sub function in cash
management unit.
• Timely processing of transactions received before cut-off, processing high value and
urgent transactions on priority basis.
• Attend queries received from other banks and internal customer to take necessary
action.
• Performing daily reconciliations as per standard operating procedures and follow up on
outstanding for resolution.
• Ensure archival and retrieval of documents as per department’s guidelines.
• Provides account services to customers by receiving deposits and loan payments; check encashment; issuing savings withdrawals;
• Answering questions in person or on telephone; referring to other bank services.
• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
• Completes special requests by closing accounts; taking orders for checks; opening and closing of accounts; exchanging foreign currencies; providing special statements, copies, and referrals;
● To perform the forex tasks and ensure adequate pay out when it comes to remittances.
● Make sure to keep track of opening balance and closing balance for every day.
● Responsible for assisting the Treasury Supervisor in the performance of functions relative to general treasury operations and foreign currency exchange (forex).
● Prepare daily records of all banking activity and produce a consolidated report.
● Performs good customer service functions.
●Money sorting and balancing funds.