Arsa Nadeem

• Actively served as a Senior Business Analyst in the development and management of digital solutions, including Friendi Pay wallet management systems for Oman, KFH Bahrain, and Kuwait Finance House (KFH) retail banking solutions.
• Assumed the role of a product owner, providing leadership and expertise across multiple projects.
• Conducted requirement gathering workshops and facilitated sessions to elicit detailed project requirements, ensuring a comprehensive understanding of stakeholder needs.
• Played a pivotal role in BRD signoffs for each project, ensuring alignment with project objectives and client expectations.
• Led discussions with development and business teams for all projects, providing detailed understanding sessions to ensure a clear grasp of project requirements and objectives.
• Collaborated with architecture teams to determine the appropriate APIs and technology solutions, optimizing system architectures for efficiency and functionality across multiple projects.
• Created detailed use cases for multiple retail banking solutions to guide development and testing processes, ensuring all systems met specified requirements and acceptance criteria.
• Successfully implemented an AI-based solution to optimize customer onboarding journeys, incorporating ML, AI, and facial recognition techniques that complemented Oman regulatory requirements, ensuring a seamless and compliant onboarding process.
• Implemented the International transfer solution through Thunes, streamlining international transactions for enhanced user experience and efficiency.
• Create Functional Specification Documents (FSDs), created mock-ups, wireframes, and DFD diagrams to communicate and document system requirements and design across projects.
• Conducted thorough market analysis and tailored solutions to meet the specific needs and preferences of users across different regions and projects.
• Identified potential technical challenges and provided recommendations for the seamless delivery and integration of multiple retail banking solutions.
• Contributed to the innovation and design of operational processes, optimizing user engagement and satisfaction for the entire life cycle of digital products in multiple projects.
• Collaborated effectively with client teams across various projects to take ownership of project scopes, managing and coordinating with stakeholders to ensure successful system launches. 

• Develop and execution of projects, staff training & innovative initiatives.
• Oversee the entire lifecycle of assigned Digital and related initiatives, ensuring end-to-end delivery.
• Serve as the primary point of contact for managing the comprehensive delivery of project streams.
• Collaborate with Business Units, Digital teams, and other relevant departments to gather requirements and finalize the scope of work and objectives.
• Facilitate coordination with external vendors for project execution and management.
• Engage with stakeholders to efficiently manage Quality Assurance (QA), System Integration Testing (SIT), User Acceptance Testing (UAT), and Go-Live processes.
• Allocate & manage resources effectively to ensure optimal project performance and resource utilization.
• Prepare budget based on scope of work and resource requirements.
• Track Project Costs in order to meet budget.
• Develop comprehensive project plans, including timelines, resource allocation, and risk assessment.
• Manage stakeholder expectations, providing regular updates on project status, risks, and changes.
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Monitor Project Progress and adjust as needed.
• Lead cross-functional project teams in the successful execution of project plans.
• Monitor project progress, track milestones, and proactively address any deviations from the plan.
• Identify and mitigate project risks, ensuring timely escalation of issues to senior management.

• Led multiple Digital onboarding, MB, Payments, IB, Social Banking and RPA automation projects driven through RPA & latest technology which include end-to-end process automation of routine jobs and eliminate redundant work processes.
• Key Projects:

JS Blink Customer Onboarding Nadra Touchless BVS
Raast Multiple initiatives through WhatsApp BOT
Branch Digitization Mobile Banking Platform
Internet Banking Platform WhatsApp Social Banking Platform
QR P2P Payments Compliance RPA

• To manage Team of Business Analysts in Digital Transformation by leading & developing core areas of digital transformation.
• Take business requirements on the assigned projects from the beneficiary departments and provide a feasible system solution against them.
• Plan all projects timelines, milestones, deliverables, and micro-deliverables of team.
• Follow Digital Transformation SOP in place for the project management and delivery.
• Ensure timely deliverables of milestones of assigned projects within the team.
• Managing, coordinating, and following up from all the POCs for each project.
• Ensure agile & waterfall practices in Project Management.
• Analyze areas to work on for transformation of manual work to automate.
• Plan solutions with the technical teams through RPA technology.
• Get UAT done with the Business, Review from IS, and have the Sign offs in writing.
• Ensure deadlines are met and projects Go Live as per the Acceptance Criteria decided earlier.
• Design and implementation of Digital Transformation SOPs to increase work quality within the department.

• Led business process automation projects having high scale impact on business efficiency, productivity, and compliance with regulatory bodies’ requirement. Key projects include:
o SPARK (Customer Onboarding Application), ETB/NTB Debit Card Issuance, Priority Banking.
• Facilitate in the development of project plans and functional specification documents detailing the project scope and functional deliverables, risk management and business continuity plans, communications and stakeholders’ engagement plans.
• Manage development team in terms of resource allocation to projects, work allocation among team members, ensuring completion of work as per defined timelines and scope
• Conduct workshops that involve eliciting process requirements and brainstorming functional solutions; conduct user training sessions in improvised process workflow implementation phase
• Collaborate with process owners and subject matter experts to gain a clear understanding of the business process; prepare As-Is and To-Be processes to improve efficiency, productivity and ensure compliance with regulatory requirements.
• Creation of product mock-ups, and identifying possible design flaws until the resulting product is satisfactory.
• Influence and collaborate with product delivery teams to ensure that designs, standards and quality can be implemented improving the customer experience.
• Manage and drive end-to-end process design, improvements, automation and management of the release engineering practice.
• Design and implementation of DevOps culture to increase product quality through automation.
• Manage relationships and coordinate work between different teams at different locations.
• Negotiate, plan and manage all release activities.
• Maintain strong expertise and knowledge of current and emerging processes, techniques and tools.
• Be an active advisor of best practices in release engineering to stakeholders and partners.
• Develop scripts to automate visualization.

Core Responsibilities
➢ Act as a Product Owner / Scrum Master in SCRUM teams
➢ Develop strong understanding of customer requirements and corresponding solutions
➢ Write User Stories based on customer and project requirements.
➢ Pro-actively address project management issues to ensure accuracy and timely delivery of solutions to the customers
➢ Develop technical documentation and training and provide proactive updates to the stakeholders.
➢ Facilitate meetings with customers to document business requirements
➢ Undertake the Blueprinting / Business Requirements process.
➢ Raise opportunities for simplification and contribute to the standardization effort
➢ Help Development team in designing and defining Solution Architecture
➢ Work on Improving Business Processes, Product and Service Quality
➢ Assist Business Development Team in identifying Project Scope, Cost and delivering Technical Pre-Sales related demos or POCs to clients.
➢ Act as a Subject Matter Expert - Pre Sales

Core Responsibilities
▪ Create Persona Descriptions with problem scenarios in them to support the requirement collaboration process.
▪ Create formalized feature requirements in the form of User Stories, screen wireframes and technical specification documents for any item in the product backlog.
▪ Control the information flow: get sure that all requirements-related questions are documented and addressed; get sure that all answers are relevant and available for the development team.
▪ Create User Acceptance Criteria for any feature-set that is taken to a plan.
▪ Create Feature Roadmaps and User Story Maps to help teams stay on track with the development priorities.
▪ Provide relevant information to Teams on sprint planning and backlog grooming sessions.

Core Responsibilities
➢ Facilitate requirement and report design reviews to ensure completeness of requirements and quality of design.
➢ To ensure that initiated the change completes SDLC.
➢ Engage with stakeholders and/or business owners to gather and rationalize business requirements.
➢ Create Process workflows, Business Manuals of Products
➢ Create Procedures, Design Policies to create value in the Analysis Process.
➢ Record and create Meeting Minutes of meetings hold for data gathering purposes.
➢ Preparation, Review and Sign Off of FSD from Business stakeholders.
➢ Develop functional requirements and basic application/module designs for development.
➢ Ensure user experience and performance needs are incorporated into reporting requirements and designs.
➢ Support project team in developing and updating work estimates for requirements gathering, design, and development of reports.
➢ Review existing business and controls, identifying potential gaps.
➢ Complete process mapping and documentation as required.
➢ Validate final designs and associated unit test cases.
➢ Assist business users in UAT.
Investigate bugs raised during UAT and coordinate with the Development Team on their resolution.

Preparation of Feasibility report
* Preparation of JCR-VIS credit rating reports
* Recovery and Provisioning Reports
* Reporting to the Chief Financial Officer and Manager HR & Admin
*Internship at KASB Modaraba from

Internship at Askari Bank limited-General Banking (6 weeks)