Muhammad Arshad, Network & Sales Support Manager

Muhammad Arshad

Network & Sales Support Manager

Integrated Network Solutions (INS), Pakistan

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Computer
Experience
29 years, 0 Months

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Work Experience

Total years of experience :29 years, 0 Months

Network & Sales Support Manager at Integrated Network Solutions (INS), Pakistan
  • Pakistan - Karachi
  • My current job since December 2004

Currently I am working with Integrated Network
Solutions as Network & Sales Support Manager. Here I
am managing the both Networking and Sales Teams in
order to get more revenue and business relations for my
company.
Responsibilities:
• Examine weekly network reports
• Handling Sales and Business Development Functions
• Increasing sales every year.
• Managing Domain registration, web hosting, and web
security for clients.
• Providing cross-functional team training, coaching,
mentoring, and coordinating with offshore liaison
offices
• Conducting in-depth product demos, presentations and
all related training for clients.
• Managing & maintaining corporate clientele database,
identifying potential opportunities and achieving sales
closures, meeting defined sales targets.

Assistant Manager IT & E-Commerce at Pakistan Industrial Development Corporation
  • Pakistan
  • December 2003 to November 2004

• Installed and administered maintenance, troubleshooting network of all department of Pakistan Industrial Development Corporation (PIDC) and Business Support Centre (BSC). PIDC is a government organization which works under Ministry of Industries, Production & Special Incentives -MoIP&SI.
• Designed new websites - maintained, managed and updated - for PIDC and BSC targeted at a broader market and meeting sophisticated e-business needs for customers.
• E-Commerce and e-marketing using tools; i.e. e-newsletter, mass mailing, email blaster, email software, corporate client mailing list & client labeling management.
• Advised and provided recommendations to senior management on strategic IT objectives.
• Provided independent and timely user support to all departments and customers; including LAN/network set up, data backup, restore and storage management.
• Established and met goals and targets set for the IT initiatives.
• Arranged MICE (Meetings, Incentives, Conferences, and Events) on behalf of PIDC/BSC.
• Troubleshot, managed and resolved network, hardware & all other computer related issues of PIDC and BSC.

Network/System Specialist at Jai Engineering, Pakistan
  • Pakistan - Karachi
  • February 2003 to November 2003

• Provided consultancy, managed and negotiated the scope definition, requirement definition, gap analysis, solution definition, overall development, testing, training, implementation, migration and cutover/rollout
• Installation and administration, maintenance, troubleshooting, testing and fault diagnosing and its proper solution regarding software as well as hardware of Windows NT 4/98/2000/XP based network Including ISA, Proxy, SQL & Exchange.
• Handled system upgrades including hardware & O/S upgrade.

Network & System Engineer at Mohamed Al Tawash Trading Est., Dubai, U.A.E
  • United Arab Emirates
  • September 1998 to December 2002

• Installation and Administration, troubleshooting & maintaining of Windows NT 4/98/2000/XP based Servers and PCs & user support in all offices of group.
• Performed backup restore and storage management of all locations.
• Installation and Administration of MS Proxy 2.0, including resolving network, hardware & any computer related issues.
• Performed System Administration tasks like patches research, patches installation and packages installation & diagnostic of Hardware & peripherals & all level user/helpdesk support for company offices on different locations.

Network & Computer Administrator at Fashion knit Industries (pvt) Ltd.
  • Pakistan
  • January 1996 to July 1998

Responsibilities:
• Installation and Administration of Novel Netware 3.x based network
• Provide support to staff & managing all software & hardware related problems & Windows base client
• Installation and maintenance, troubleshooting, testing and fault diagnosing and its proper solution regarding software as well as hardware of Novel 3.x & Windows NT based network on client sides.

Technical Support Specialist at Tichi Corporation (pvt) Ltd
  • Pakistan
  • March 1995 to December 1995

Responsibilities:

• Installation and maintenance, troubleshooting, testing and fault diagnosing and its proper solution regarding software as well as hardware of Novel 3.x & Windows NT based network on client sides.
• Performing patches installation, bug fixing, upgrades and packages installation
• System upgrades including hardware & O/S upgrade

Education

Bachelor's degree, Computer
  • at Karachi
  • December 1999
Diploma, CCNA
  • at Cisco
  • July 1999
Diploma, MCP,MCP+I ,MCSA,MCSE
  • at Microsoft
  • June 1999
Higher diploma, Diploma in computer science (2yrs)
  • at AT&T Education Center
  • June 1998
Bachelor's degree, Bachelors in commerce
  • at University of Karachi
  • July 1994

Specialties & Skills

Customer Service
Pre sales Technical Support
Servers
Network Administration
Pre sales
Networking Protocols & Technologies & Operating Systems
Customer Support
Testing and Quality Assurance
Web Technologies
Systems Integration
Microsoft Technologies
Systems Design
Systems Support
IT Management Systems
E-Business/E-Commerce
Technical support
Support Engineer
Support engineer
wireless sales
Pre-sales technical
After sales support
Help desk
Hardware and server
Desktop Support
Technical sales
IT support
Network Sales
Network Engineer
Pre sales engineer
LAN/WAN
System Administrator
Network engineer
System engineer
Sales Engineer
Wireless
Network Administrator
System Engineer
Network administration
Pre-sales network
Network Support
Sales support
IT sales
Desktop Engineer
Pre sales
Wireless Support
Peripherals
TCP/IP,DNS,DHCP,WINS,IP addresses ,sub net mask experienced.
RAID management
SQL database knowledge

Languages

English
Expert
French
Beginner
Arabic
Beginner
Urdu
Native Speaker

Memberships

Association of Internet Researchers (A.o.I.R)
  • Member
  • June 2004
International Webmasters Association (IWA-HWG)
  • Member
  • June 2004
Information Systems Security Association (ISSA)
  • Member
  • June 2004
Internet Society (ISOC)
  • Global Member
  • June 2004

Training and Certifications

ITIL v3 foundation (Training)
Training Institute:
ITIL centre karachi
Date Attended:
January 2015
MCP, MCP +i,,MCSA , MCSE (Certificate)
CCNA, CCNP (Certificate)
Date Attended:
April 2013
Valid Until:
April 2014

Hobbies

  • Research & reading
  • Social Support