Arshad Panniyankandi puthiya purayil

• Provide Level 2 support for network and system-related incidents, ensuring minimal downtime
• Configure and maintain Windows/Linux servers, including updates, patching, and performance tuning
• Manage Active Directory services including user accounts, group policies, and access control
• Administer DNS services, troubleshoot name resolution issues, and maintain DNS records
• Implement and monitor Syslog servers for centralized logging and auditing
• Troubleshoot network issues related to switches, VLANs, and IP connectivity
• Collaborate with L3 teams and vendors for complex issue resolution
• Ensure system security compliance and apply best practices
• Improved project efficiency by streamlining communication between team members and stakeholders.
• Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
• Led a team of junior engineers in successful project execution while fostering a positive working environment that encouraged
professional growth.

• System Troubleshooting and Attendance Report Monitoring
• Website Content Management
• Installation and Configuration of Windows in PC
• Installation of Trusted Software in PC
• Tested New Software and Hardware prior to deployment
• Updating the Anti-virus on regular basis and Scanning Systems
• Installing, Configuring and troubleshooting the applications MS-Office, Adobe, Java etc.

• Installed and Configured Servers and network devise
• Supported Daily IT operations including system monitoring and maintenance
• Assisted in DNS, DHCP, and Active Directory administration.
• Engaged in Various ELV projects including, CCTV, Access Control System, PA Systems, Gate Barriers, Intrusion Detection systems
• Managed subcontractors effectively, ensuring adherence to project timelines and quality standards.
• Performed maintenance procedures and repairs on existing electrical products and systems.
• Monitored logs and alerts using Syslog tools
• Resolved user and infrastructure issues within SLA timelines
• Performed regular backups and recovery testing

• Optimized network security by conducting vulnerability assessments and implementing necessary measures.
• Evaluated emerging technologies for potential integration into the existing IT infrastructure, staying ahead of industry trends.
• Installation and Configuration of Different Routers and switches for Client Networks
• Configure/Troubleshooting Access Points, Access Control, PA Systems and NVR
• Enhanced network performance by designing and implementing efficient infrastructure solutions and engaged in structured cabling layout
design
• Onsite Management and Support for IDFs and MDF
• Switch Stacking for optimizing network performance
• Reviewed technical drawings developed by CAD technicians and drafters.