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Arsheya Kausar, restaurant supervisor

Arsheya Kausar

restaurant supervisor·Restolita

United Arab Emirates

Bachelor's degree, English

Work experience

Total years of experience: 11 years, 7 months

restaurant supervisor

November 2020 - December 2024

Restolita

Ajman, United Arab Emirates

I found this job using Bayt.com

November 2020 - December 2024

Supervised daily restaurant operations, ensuring excellent guest service, smooth coordination between kitchen and floor teams, and adherence to hygiene and safety standards.
Trained and motivated staff, managed shift schedules, handled guest feedback and supported management in achieving sales and service targets. Focused on maintaining quality, efficiency and a positive dining experience for every guest
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

RESTAURANT SUPERVISOR

November 2020 - December 2024

THE KITCHEN STATION RESTAURANT

Ajman, United Arab Emirates

November 2020 - December 2024

Reported to the Restaurant Manager and led a team of 13 to ensure 'mely
execu'on of customer orders & service delivery in compliance with the
pre-set standards in the restaurant.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

FLOOR SUPERVISOR

November 2016 - May 2020

FOOD BOX RESTAURANT,

Sharjah, United Arab Emirates

November 2016 - May 2020

Led and member while the
general
Supervised daily restaurant opera'ons to ensure smooth and high guest
sa'sfac'on
Planned and ensure adequate staffing for the shi's, briefed staff on
their du'es and achieved daily sales target
Conducted finance audits and ensure adherence to quality and safety norms
Conducted performance reviews that improved team morale and
increased staff reten'on
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

restaurant supervisor

November 2016 - December 2019

Food box restaurant

Sharjah, United Arab Emirates

November 2016 - December 2019

1.effective labour & cost management through implementation of structured labour deployment
2. Effective inventory controls
3. Developed crew members for supervisory skills & operation handling.
4. Forecasting of work, product requirement, labour requirement.
5. Self motivated team leader, at ease in high stress environment
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

SHIFT MANAGER

March 2012 - July 2013

PIZZA CORNER

Bengaluru, India

March 2012 - July 2013

Managed restaurant opera'ons during assigned shi's to ensure efficient
workflow.
Implemented opera'onal systems to improve service efficiency and
customer experience.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

OPERATION TRAINEE

March 2011 - January 2012

CAFE COFFEE DAY

Bengaluru, India

March 2011 - January 2012

Assisted in daily restaurant opera'ons including service and customer handling.
Supported senior staff in maintaining opera'onal and cleanliness standards.
Gained prac'cal exposure to inventory handling and basic opera'onal controls.
Par'cipated in staff training programs to improve service efficiency.
Contributed to maintaining a clean and customer-friendly environment.
Company industry:
Hospitality & Accomodation
Job role:
Administration

CUSTOMER SERVICE REPRESENTATIVE

February 2009 - July 2010

PIZZA HUT

Bengaluru, India

February 2009 - July 2010

Delivered high-quality customer service in a fast-paced restaurant environment.
Handled customer inquiries, complaints, and feedback professionally and
efficiently.
Assisted with accurate order processing and service documenta'on.
Supported training of new staff on customer service procedures.
Maintained service quality in accordance with brand standards.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Indian Academy

June 2012

June 2012

Bachelor's degree, English

India

. (

Indonesia Academy India

March 2010

March 2010

Bachelor's degree, Economic

India

Skills

CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
ENTRENAMIENTO
Beginner
ENTRENAMIENTO
Beginner
FAST
Beginner
FAST
Beginner
FORECASTING
Beginner
FORECASTING
Beginner
INVENTORY MANAGEMENT
Beginner
INVENTORY MANAGEMENT
Beginner
MANAGEMENT
Beginner
MANAGEMENT
Beginner
QUALITY CONTROL
Beginner
QUALITY CONTROL
Beginner
REQUIREMENTS
Beginner
REQUIREMENTS
Beginner
SAFETY
Beginner
SAFETY
Beginner
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE MONITORING
Intermediate
EMPLOYEE MONITORING
Intermediate
EQUITY TRADING
Intermediate
EQUITY TRADING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
SERVICE QUALITY MANAGEMENT
Intermediate
SERVICE QUALITY MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate
Certified MS Word & Advanced Excel
Beginner
Certified MS Word & Advanced Excel
Beginner

Languages

English

Expert

Hindi

Expert

Kannada

Beginner

Telugu

Beginner

Training and Certifications

Certifications
Advanced Excel
MS Word