Relationship Manager
Citibank
Total years of experience :13 years, 9 Months
August 2010 until present
Citibank - Credit Cards and Loan channel
Relationship Manager
Role & Responsibilities:
✓ Leading the team of 20 responsible for sales of Credit Cards and Personal Loan
✓ Priority visits to Payrolls & Target companies and offering high quality customer services and tapping new business.
✓ Responsible for meeting sales goals and overall quality of service.
✓ Call and personally visit potential, new and existing customers to facilitate new business.
✓ Monitored new account success by contacting customers at scheduled intervals.
✓ Responsible for the performance and development of the Sales Representatives
✓ Conducts one-on-one review with all Sales Representatives to build more effective communications and implement new strategies for business development.
✓ Preparing sales proposals and memos
✓ Provides timely feedback to senior management regarding team performance.
✓ Conducting interviews and identifying new potential sales staff for retail products.
October 2004 until January 2010
United Bank Limited - Dubai
Senior Customer Service Officer - Branch
FD/ Personal Loans/Credit Cards/SME (Business Loans) /CASA
Role and Responsibilities: ✓ Handling key and HNW clients by offering them CASA and Fixed Deposits.
✓ Organize workflow to meet customer timeframes
✓ Attracts potential customers by answering product and service questions; suggesting information about other products and services.
✓ Opens customer accounts by recording account information.
✓ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
✓ Recommends potential products or services to management by collecting customer information and analyzing customer needs.
✓ Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
✓ Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
✓ Acquisition of New to Bank (NTB) customers generating high revenue for the bank
✓ Prepare KYC after fully understanding and researching customers business and background to ensure that no laundered money reaches our counters and promptly report to compliance officer any suspicious transaction or trends in customer's portfolio.
✓ Assist in loan and credit card payment collection and follow-up on VIP customers
✓ Sourcing of CASA accounts with minimum balance of one million
✓ Approaching companies for pay-roll and corporate accounts by offering them consumer facilities
November 2002 to September 2004
Standard Chartered Bank, Dubai, U.A.E
Payroll Officer - Direct sales - Corporate accounts
Responsibilities: ✓ Handling the large size company employee's payroll accounts provided with consumer facilities such as credit card, Personal Loans, Fixed Deposits etc
✓ Responsible for acquiring new business and visiting the prospective companies
✓ Building portfolio of bank by enlisting new companies to enhance the consumer and retail benefits
✓ Responsible for preparing credit appraisal reports and recommending special packages in accordance with the financial strength of the particular organization.
✓ Assisting the company for corporate facility based on their financial strength
✓ Introduced many high net worth accounts on the basis of personal contact and have had one the best "Cross Selling" results.
April 1996 to July 2000
Cloisall Company, Dubai, U.A.E
Administration Officer - Ceiling Department
✓ Arranging on time delivery of samples
✓ Follow-up of payments and retention and timely collections
✓ Stock maintenance and placing order
✓ process orders, forms, applications and requests
✓ Responsible for hotel reservations & ground transportation
✓ Monitor scheduled shipment dates to ensure timely delivery & expedite as needed
✓ Collect all appropriate documentation necessary for visa and permits required to be processed.
✓ Assist the company and the employees with visa arrangements in Embassies.
✓ Keep a track of company related government documents and employees passport prior to their expiry date.
✓ Taking care of banking related jobs such as staff accounts, resolving banking issues
✓ Follow-up of payments and retention and timely collections
✓ Masters of Business Administration (MBA) Preston University - USA - Specialization in Retail marketing
✓ Bachelor of Arts (B.A.) - Delhi University
