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Arwa Hussein, Developer

Arwa Hussein

Developer·The National Commercial Bank

Saudi Arabia

Doctorate, Information Systems and Knowledge Management

Work experience

Total years of experience: 2 years, 6 months

Developer

April 2012 - December 2013

The National Commercial Bank

Jeddah, Saudi Arabia

April 2012 - December 2013

• Managing BaNCS LOS (Loans Origination System) enhancements projects, in aim to enhance the process of generating the documents and contracts required for mortgage.
• Administrator of IBM Rational Team Concert for Release Management and Version Control of Core Banking projects.

Company industry:
Software Development
Job role:
Information Technology

Banking Services Systems Engineer

September 2011 - April 2012

The National Commercial Bank

Jeddah, Saudi Arabia

September 2011 - April 2012

• Support problems and changes tickets for client systems. This involves problem determination and implementation of changes to hardware and/or software.
• Work to standardise repeatable tasks and steps across multiple accounts within the team.
• Create and maintain documentation for all standard Technical Support policies, procedures, and practices.
• Implement the IT operational risk processes.
• Participate in Branch server health check every quarter.
• Process all reported customer incidents in a timely fashion according to Service Level Agreements.

Company industry:
Software Development
Job role:
Information Technology

Intern

June 2010 - July 2010

iThinker Office for Business Project Solutions

Jeddah, Saudi Arabia

June 2010 - July 2010

Analysis and Design for a proposed project by King Abdulaziz University, using Objective-C programming language.

Company industry:
Software Development
Job role:
Information Technology

Education

Kingston University

March 2019

March 2019

Doctorate, Information Systems and Knowledge Management

United Kingdom

Kingston University

February 2014

February 2014

Master's degree, Computer Information Systems

United Kingdom

Awarded Distinction (Excellence) Thesis: "A Framework for Knowledge Management in Project Context"

King Abdulaziz University

June 2011

June 2011

Bachelor's degree, Computer Information Systems

Saudi Arabia

BSc in Computer Information Systems, Minored in Decision Support Systems. Awarded First Honors, and the Top Graduate of 2011 class with highest GPA amongst peers.

Skills

System Analysis
Expert
System Analysis
Expert
Programming
Expert
Programming
Expert
Software Engineering
Expert
Software Engineering
Expert
Knowledge Management
Expert
Knowledge Management
Expert
Information Systems
Expert
Information Systems
Expert
System Analysis
Expert
System Analysis
Expert
Programming
Expert
Programming
Expert
Software Engineering
Expert
Software Engineering
Expert
Knowledge Management
Expert
Knowledge Management
Expert
Information Systems
Expert
Information Systems
Expert

Languages

Arabic

Expert

English

Expert